Support and safety

Contact OpenTrain support when you need help with account access, billing, payment methods, hiring, contracts, messages, or a workflow that does not behave as expected.

When to contact support

Email support@opentrain.ai if:

• you cannot access your employer workspace;
• a teammate invite or project share is not working;
• a job, folder, proposal, or contract is missing from your workspace;
• a payment method, invoice, authorization request, or milestone payment needs review;
• messages or notifications are not reaching the expected person;
• you think a candidate, message, or payment request is suspicious.

What to include

Include enough context for support to find the right workspace:

• your employer organization name;
• the job or folder name;
• the page you were using;
• the visible error message, if there is one;
• a short description of what you expected to happen.

What not to send

Do not send:

• card numbers or bank account details;
• ID documents;
• passwords, one-time codes, or magic-link URLs;
• full private customer datasets;
• private screenshots that show personal information, payment details, or customer data.

If support needs a screenshot, crop it to the relevant error and remove private details first.

Use the right workflow first

For ordinary product tasks, start with the matching employer guide:

• Post a job
• Review proposals
• Hire and manage contracts
• Messages
• Folders and team access
• Billing and payment methods