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Work Email gives you an OpenTrain-managed @opentrain.work address for project invitations, client tools, and work-related email. It is separate from the personal email address you use to sign in to OpenTrain.
Work Email is available when a mailbox has been assigned to your account. If you do not see Work Email in your AI Trainer navigation, email support.
Most AI trainers use Work Email to receive project invitations, workspace access links, and other email needed to begin work.

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Open your Inbox

1

Sign in to your AI Trainer account

Sign in with your normal OpenTrain account. You do not need a separate password for your @opentrain.work address.
2

Open Work Email

Select the envelope icon for Work Email in the AI Trainer side navigation. You can also open Work Email directly.
Expanded OpenTrain AI Trainer dashboard navigation with Work Email selected between Messages and Notifications.

Work Email is selected in the AI Trainer dashboard navigation. It appears below Messages and above Notifications.

3

Open Inbox

Work Email opens to Inbox. Incoming messages appear in the center list. Unread messages use bold text and a dark line on the left.
Example OpenTrain Work Email Inbox with Inbox selected, a search box, and three sample incoming messages.

Example Work Email Inbox with sample messages. Select a sender or subject in the center list to read the email.

4

Select an email

Select the sender or subject of the email you want to read. The email opens beside the Inbox on a computer, or on a separate screen on a phone.

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Read an email

When you open an email, check the From address, subject, and message before following an invitation link or downloading a file. Your @opentrain.work address appears on the To line.
Example received Work Email showing the sender, recipient, subject, message body, PDF attachment, and Reply, Forward, and Archive controls.

Example received email using sample data. The reader shows the sender, your @opentrain.work recipient address, message, attachment, and Reply, Forward, and Archive controls.

From an open email, you can:
  • Reply to the sender.
  • Forward the email to another recipient.
  • Archive the email to remove it from the Inbox without deleting it.
  • Download an attachment by selecting its file name.
Before opening a link or attachment, confirm that you recognize the sender and expected the email. If an invitation looks suspicious, ask your project manager to confirm it.

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Find and organize email

Use the folders on the left side of Work Email:
  • Inbox contains email you have received.
  • Sent contains email you have sent.
  • Drafts contains messages you saved without sending.
  • Archive contains messages you removed from the Inbox without deleting.
Use Search Work Email to find messages by a word or phrase. Select Refresh if you are waiting for a new project invitation or access email. Your primary @opentrain.work address appears at the top of Work Email. Any additional address assigned to you appears under Aliases.

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Send a Work Email

1

Start a message

Select Compose. The composer shows the @opentrain.work address that will send the email.
2

Address and write the email

Enter the recipient in To. Add Cc or Bcc recipients when needed, then add a subject and write your message.
3

Add an attachment if needed

Select the attachment icon and choose the file you want to attach.
4

Send or save it

Select Send when the message is ready. Select Save draft if you want to finish it later from the Drafts folder.
OpenTrain Work Email composer with an @opentrain.work sender, recipient, subject, message body, attachment control, Save draft button, and Send button.

The Work Email composer shows your sending address and includes To, Cc, Bcc, Subject, message, attachment, Save draft, and Send controls.

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Work Email and OpenTrain Messages are different

If an employer tells you that an invitation was sent to your Work Email, open the Inbox and select Refresh. Search for the tool or project name, then check Archive. If it still does not appear, ask the employer or project manager to resend it.

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Troubleshooting

Work Email appears after a mailbox is assigned to your account. Email support@opentrain.ai from the email address connected to your OpenTrain account and ask whether Work Email is available for you.
Select Refresh, then reload the page. If the problem continues, email support@opentrain.ai and include a screenshot of the message you see. Do not include passwords or access codes.
Search for the project or tool name, check Archive, and select Refresh. Confirm that the sender used the @opentrain.work address shown at the top of your mailbox. Ask the employer or project manager to resend the invitation if necessary.
Confirm that the recipient address and subject are complete, then try again. If the message is still blocked, save it as a draft and email support@opentrain.ai with the error text. Do not share passwords or one-time access codes.

Open Work Email

Go directly to your Work Email inbox.

Managing work

Learn where contracts, instructions, job messages, and active work live.

Set up Hubstaff

Open a Hubstaff invitation from Work Email and connect the desktop timer.