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OPENTRAIN AI DOCUMENTATION

How to delete your OpenTrain account

How to delete your OpenTrain account, what gets removed, and what to wrap up first if you have an active contract or pending payout.

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You can delete your OpenTrain account from the platform at any time.

How to start

Section titled “How to start”
  1. Sign in at app.opentrain.ai.
  2. Open the Account tab in AI Trainer settings.
  3. Scroll to the Delete Account section at the bottom of the page and click the red Delete account button.
The Delete Account section in AI Trainer settings, with a warning that deletion cannot be undone and the red Delete account button.
Scroll to the Delete Account section and click the red Delete account button to start the deletion.
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The Delete Account section in AI Trainer settings, with a warning that deletion cannot be undone and the red Delete account button.

Scroll to the Delete Account section and click the red Delete account button to start the deletion.

We then ask you to type DELETE to confirm.

The Delete Account confirmation modal with a text input that requires the user to type DELETE before the destructive button is enabled.
Type DELETE exactly as shown to confirm. After you confirm, the account is scheduled for deletion.
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The Delete Account confirmation modal with a text input that requires the user to type DELETE before the destructive button is enabled.

Type DELETE exactly as shown to confirm. After you confirm, the account is scheduled for deletion.

Once you confirm, your access ends and your AI trainer profile is hidden from the platform right away. Final cleanup runs about an hour later. The Account tab shows the approximate window — it does not show an exact scheduled time.

What happens to your data

Section titled “What happens to your data”

Some data is cleared, and some is kept on operational records. We’re upfront about which is which.

  • Cleared or anonymized: your name, profile photo, public profile content, and AI interview history.
  • Kept on operational records: proposals you submitted, contracts you signed, payment records, direct-message history, and saved jobs. These stay attached to the jobs and employers they belong to so the platform’s records of past work, payments, and conversations remain intact for the other party. Your name and profile no longer appear next to them once your account is closed.

If you want a specific record reviewed for removal, email support@opentrain.ai with the email on the account.

Active work and payouts

Section titled “Active work and payouts”

If you have any of the following, you’ll need to wrap them up before deletion can complete:

  • An active contract on a job you were hired for.
  • A pending payout that hasn’t reached your bank account yet.
  • Any unpaid balance from completed milestones that hasn’t been transferred out.

The delete flow tells you which of these is open. Finish the contract, wait for the payout to land, and check that the unpaid-balance figure on your Payouts tab is zero before retrying.

If deletion is stuck

Section titled “If deletion is stuck”

If you’ve completed the steps above and the account still shows as Scheduled for deletion, email support@opentrain.ai with the email on the account. A human on our team will look into it.