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OPENTRAIN AI DOCUMENTATION

How to delete your OpenTrain account

How to delete your OpenTrain account, what gets removed, and what to wrap up first if you have an active contract or pending payout.

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You can delete your OpenTrain account from the platform at any time.

How to start

Section titled “How to start”
  1. Sign in at app.opentrain.ai.
  2. Open Account privacy. This page works even if you have not finished setting up your profile.
  3. In the Delete account section, click the red Delete account button.
The Account privacy page with a Public profile section and a Delete account section that has a red Delete account button.
On the Account privacy page, click the red Delete account button in the Delete account section to start the deletion.
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The Account privacy page with a Public profile section and a Delete account section that has a red Delete account button.

On the Account privacy page, click the red Delete account button in the Delete account section to start the deletion.

We then ask you to type DELETE to confirm.

The Delete Account confirmation dialog opened from the Account privacy page, with a text input that requires the user to type DELETE before the Delete my account button is enabled.
Type DELETE exactly as shown to confirm. After you confirm, the account is scheduled for deletion.
Open original
The Delete Account confirmation dialog opened from the Account privacy page, with a text input that requires the user to type DELETE before the Delete my account button is enabled.

Type DELETE exactly as shown to confirm. After you confirm, the account is scheduled for deletion.

Once you confirm, your access ends and your AI trainer profile is hidden from the platform right away. Deletion begins about an hour later, and final cleanup continues afterward. The confirmation dialog shows the approximate window; it does not show an exact scheduled time.

If you can’t sign in

Section titled “If you can’t sign in”

If you can’t sign in, you can request a one-time deletion link by email instead.

  1. Go to app.opentrain.ai/account-deletion.
  2. Enter the email address your OpenTrain account uses, complete the check that confirms you’re a person, and click Email me a deletion link.
  3. The page shows Check your email for every address you enter. If an OpenTrain account uses that address, we email it a one-time deletion link. The link works once and expires after 24 hours.
  4. Open the link in that email and click Delete my account to confirm the deletion.

If you no longer have access to that email address, or the email says your account can’t be deleted online right now, email support@opentrain.ai. If no email arrives, check your spam folder first, then email support.

What happens to your data

Section titled “What happens to your data”

Some data is cleared, and some is kept on operational records. We’re upfront about which is which.

  • Cleared or anonymized: your name, profile photo, public profile content, and AI interview history.
  • Kept on operational records: proposals you submitted, contracts you signed, payment records, direct-message history, and saved jobs. These stay attached to the jobs and employers they belong to so the platform’s records of past work, payments, and conversations remain intact for the other party. Your name and profile no longer appear next to them once your account is closed.

If you want a specific record reviewed for removal, email support@opentrain.ai with the email on the account.

Active work and payouts

Section titled “Active work and payouts”

If you have any of the following, you’ll need to wrap them up before deletion can complete:

  • An active contract on a job you were hired for.
  • A pending payout that hasn’t reached your bank account yet.
  • Any unpaid balance from completed milestones that hasn’t been transferred out.

The delete flow tells you which of these is open. Finish the contract, wait for the payout to land, and check that the unpaid-balance figure on your Payouts tab is zero before retrying.

If deletion is stuck

Section titled “If deletion is stuck”

If you’ve completed the steps above and the account still shows as Scheduled for deletion, email support@opentrain.ai with the email on the account. A human on our team will look into it.