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OPENTRAIN AI DOCUMENTATION
Sign-in and verification code help
Fix common sign-in problems: a verification code that is rejected or does not arrive, a password that no longer works, a reset link that has expired, and a sign-in method that stopped working.
This page helps you when you can’t sign in to app.opentrain.ai or can’t finish verifying your email. It applies to employers and AI trainers. For first-time setup, see Account setup.
If your verification code does not arrive
Section titled “If your verification code does not arrive”When you sign up, OpenTrain AI emails you a 6-digit code. The email comes from OpenTrain AI and its subject is Your verification code. You enter the code on the Check your email screen.
Work through these checks in order:
Check the address on the screen
The screen says We sent a verification code to and shows your address. If the address has a typo and the screen shows Wrong email? Click to edit, select it, correct the address, and select Save & resend.
Look in other folders
Check your spam, junk, and promotions folders for an email from OpenTrain AI. Also make sure your mailbox has space and that no filter or forwarding rule blocks the message.
Ask for a new code
Under Didn’t receive the email?, select Click to resend. Wait a minute for the email, then use the code from your newest email.
If you still have no code, contact support.
If your verification code is rejected
Section titled “If your verification code is rejected”A code expires 15 minutes after OpenTrain AI sends it. Enter all 6 digits, and use the code from your newest email. If you pasted the code, check that no space came with it.
| Message | What it means | What to do |
|---|---|---|
| That code is not correct. Use the code from your newest email. | The code you entered does not match a current code. | Open the newest email from OpenTrain AI and enter its code. |
| This code has expired. Please resend a new code. | The code is older than 15 minutes. | Select Click to resend, then use the code from the new email. |
| Too many incorrect attempts. Wait 15 minutes, then request a new code. | Several incorrect codes were entered. | Wait 15 minutes. Then select Click to resend and enter the code from the newest email. |
| No code is active for this account. Please resend one. | There is no current code for your account. | Select Click to resend. |
| Please wait before requesting another code. | You asked for new codes several times in a short period. | Wait a few minutes. Check your inbox and spam folder for the codes already sent, and use the newest one. |
| Could not send verification email. Please try again. | OpenTrain AI could not send the email. | Try again in a moment. If it keeps happening, contact support. |
| We cannot send email to this address because earlier messages to it bounced or were reported as spam. Use a different email address or contact support. | The email provider did not accept earlier messages to this address. | Use a different email address, or contact support. |
| That email is already in use. Try signing in instead. | You tried to change to an address that already has an OpenTrain account. | Sign in with that address instead of signing up again. |
| Could not verify your email. Please try again. | Something went wrong while checking the code. | Try again in a moment. If it keeps happening, contact support. |
If you can’t sign in
Section titled “If you can’t sign in”| Message | What it means | What to do |
|---|---|---|
| Invalid email or password. Please try again. | The email and password don’t match an account. | Check the spelling of your email address and that Caps Lock is off. If you signed up with a Google or Apple button, select that button instead of typing a password. Otherwise reset your password. |
| Too many login attempts. Please wait a few minutes before trying again. | Several incorrect attempts in a row paused sign-in in your browser for a short time. | Wait a few minutes, then try again. You can also reset your password. |
| Something went wrong. Please try again. If the problem keeps happening, contact support@opentrain.ai. | Sign-in could not be completed. This message has more than one possible cause. | Try once more. If it keeps happening, contact support. |
| Sign-in is taking longer than expected. We unlocked the form so you can try again. | The sign-in request did not finish in time. | Check your connection and try again. |
| You’re signed in, but we couldn’t load your account right now. Try again shortly. or We couldn’t load your account. Please try signing in again. | You signed in, but OpenTrain AI could not load your account details. | Wait a moment, then sign in again. If it keeps happening, contact support. |
| Sign-in was interrupted before this browser could finish., Your sign-in session expired. Start sign-in again from this browser. or Sign-in could not be completed. Please try again. | A Google or Apple sign-in was interrupted, or you started it in a different browser or on a different device. | Start again in the browser you are using now: select Sign in with Google or Sign in with Apple again. |
If your sign-in method stopped working
Section titled “If your sign-in method stopped working”Use the same method that you used when you signed up.
- You signed up with a Google or Apple button. Select that button on the sign-in page. Do not type a password.
- You signed up with an email address and a password. Enter that email address and password. Accounts are tied to the email address you signed up with, so try the other addresses you use if the first one does not work.
- Your account is from an earlier version of OpenTrain. You may see a Welcome back! message that says you need to set a new password. Select Send reset link, open the email, and choose a new password.
Reset your password
Section titled “Reset your password”Open Forgot password
On the sign-in page, select Forgot password?.
Enter your email
Enter the email address on your account and select Reset password. The screen says If an account exists with that email, we’ve sent password reset instructions. It shows this message for every address.
Use the link in the newest email
Open the email titled Reset your password and select its link. Choose a new password with at least 8 characters.
Only the link in your newest reset email works. If you see This reset link is invalid, expired, or no longer the most recent reset email, request a new link and use the email that arrives last.
Password reset works on a computer. On a phone, the link opens Reset your password on a computer. Open the same email on a computer to finish.
Contact support
Section titled “Contact support”If these steps do not fix the problem, email support@opentrain.ai. Include the email address on your account and the message you see. Never send your password or a verification code.