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OPENTRAIN AI DOCUMENTATION
Verify your identity
When OpenTrain asks AI trainers to verify their identity, how to complete the ID check, what each verification status and error means, and what OpenTrain keeps.
Some jobs require a verified identity. OpenTrain asks you to verify after you submit a proposal for a job that requires it. If no job needs it yet, Settings → Verification shows No ID verification required right now.
Identity verification is separate from a job’s location check. Passing one does not complete the other.
Complete the ID check
Section titled “Complete the ID check”Open Verification
Go to Settings → Verification.
Give consent
Read the consent text and check I consent to identity verification.
Start the check
Select Verify my identity. You go to Didit, OpenTrain’s verification partner, to check your ID. Didit may also ask for a selfie. If Didit is not available, OpenTrain uses Stripe Identity, which asks for a selfie.
Return to OpenTrain
When you finish, you return to OpenTrain. Verification complete means your identity is verified. If you see Still processing, wait for the result.
If you left before you finished, open Settings → Verification and select Continue verification.
Use a clear photo of your ID in good light. You have two attempts. If the first attempt fails, the second attempt is your last.
Verification status
Section titled “Verification status”Settings → Verification shows your current status.
| Status | What it means | What to do |
|---|---|---|
| Verified on a date | Your identity is verified. The date it stays valid until may also show. | Nothing. |
| Re-check due | Your verification needs a quick re-check to stay current. | Select Verify again and complete the re-check. |
| Verification is ready to continue | You started but did not open the verification page yet. | Select Continue verification. |
| Verification in progress | Your check is not finished yet. | Continue where you left off, or wait for the result. |
| Verification submitted | Your check is done and the result is on its way. | Wait for the result. |
| We couldn’t verify your ID automatically | Your first attempt did not pass. | Select Verify again and try once more with a clear photo of your ID in good light. |
| We couldn’t verify your ID, and no more attempts are available | Both attempts did not pass. | You can’t start another check. Your application is still complete, and employers can review it. |
| Your identity verification has expired | Your earlier verification is no longer current. | Select Verify again to keep access to work that requires a verified identity. |
Messages when a check can’t start
Section titled “Messages when a check can’t start”| Message | What it means | What to do |
|---|---|---|
| Identity verification is already available | You already have a check open. | Refresh the page to see the latest status, or continue your existing check. |
| We are confirming your previous verification attempt | OpenTrain is still confirming the result of your last attempt. | Do not start another check. Wait for the result. |
| We couldn’t verify your ID after two attempts | Both attempts are used. | No more checks can be started for your account. |
| New verification checks are paused | New checks are on hold for now. No new check was started. | Try again later. If it keeps happening, contact support. |
| Verification couldn’t start | Automated verification could not start for your account. | You do not need to keep retrying. Your application is complete, and employers can still review or hire you. |
| Verification is temporarily unavailable | The verification service has a problem. OpenTrain’s team is notified automatically. | You do not need to keep retrying or contact support. Your application is complete. |
| We are confirming your completed verification | OpenTrain found an earlier result and is confirming it with the verification partner. | You do not need to verify again unless support asks you to. |
| Could not start verification | The check did not start. | Try again later. |
If the return page shows Verification not completed, your check did not finish or could not be approved. Select Back to verification and try again. Use a clear photo of your ID.
What employers can see
Section titled “What employers can see”Nothing is shared unless you choose to. In Settings → Verification, under Sharing with buyers, you can turn on:
- Show my verification badge to buyers: shows your badge, with its expiration, on your profile and talent card.
- Share verification details: lets employers see what was verified and when it expires. Employers never see your ID documents or the personal details on them.
You can change these choices at any time.
What OpenTrain keeps
Section titled “What OpenTrain keeps”OpenTrain keeps the result, your ID type, country and expiry date, and the reason for the decision. OpenTrain never keeps your ID number or images of your ID or face. OpenTrain keeps this record after your verification expires and after you delete your OpenTrain account.
Contact support
Section titled “Contact support”If a message tells you to contact support, or a check keeps failing to start, email support@opentrain.ai. Include the email on your OpenTrain account and the message you see. Do not send photos of your ID by email.