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OPENTRAIN AI DOCUMENTATION

Billing and payment methods

Set up employer payment methods, fund milestones, approve completed work, and download invoices.

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Employers use OpenTrain payments to fund milestones, approve completed work, and download invoice records.

Add a payment method

Section titled “Add a payment method”

Open employer billing settings before your first hire. OpenTrain uses Stripe for secure payment processing. Your payment details are handled by Stripe, not stored directly by OpenTrain.

Fund work when you hire

Section titled “Fund work when you hire”

The first payment action usually happens in the hire flow. Review the milestone amount, deposit total, and payment method before confirming.

Employer hire and fund modal showing first milestone details, deposit total, payment method, credit balance, and escrow note.
The hire flow shows the first milestone and payment method before you confirm the deposit.
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Employer hire and fund modal showing first milestone details, deposit total, payment method, credit balance, and escrow note.

The hire flow shows the first milestone and payment method before you confirm the deposit.

Manage milestone payments

Section titled “Manage milestone payments”

After hire, the Contract tab shows funded, not-funded, and paid milestones.

Employer Contract tab showing paid, active and funded, and not-funded milestone rows.
The Contract tab keeps milestone payment status tied to the hired AI trainer.
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Employer Contract tab showing paid, active and funded, and not-funded milestone rows.

The Contract tab keeps milestone payment status tied to the hired AI trainer.

Approve completed work only after you have reviewed the deliverable.

Download invoices

Section titled “Download invoices”

Use Reports to view and download employer invoices.

Employer Reports page showing an invoices table with projects, billing type, payment status, and Download buttons.
The Reports page lists employer invoices and download actions.
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Employer Reports page showing an invoices table with projects, billing type, payment status, and Download buttons.

The Reports page lists employer invoices and download actions.

Payment issues

Section titled “Payment issues”

Contact support@opentrain.ai if a payment method fails, a charge looks wrong, or you need help with a payment dispute. Do not send card numbers, bank account details, full invoices with private billing data, passwords, or verification codes in messages or email.