> ## Documentation Index
> Fetch the complete documentation index at: https://opentrain.ai/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support and safety

> Know when to contact OpenTrain support and what sensitive information to keep out of messages.

Contact OpenTrain support when you need help with account access, billing, payment methods, hiring, contracts, messages, or a workflow that does not behave as expected.

## When to contact support

Email [support@opentrain.ai](mailto:support@opentrain.ai) if:

* you cannot access your employer workspace;
* a teammate invite or project share is not working;
* a job, folder, proposal, or contract is missing from your workspace;
* a payment method, invoice, authorization request, or milestone payment needs review;
* messages or notifications are not reaching the expected person;
* you think a candidate, message, or payment request is suspicious.

## What to include

Include enough context for support to find the right workspace:

* your employer organization name;
* the job or folder name;
* the page you were using;
* the visible error message, if there is one;
* a short description of what you expected to happen.

## What not to send

Do not send:

* card numbers or bank account details;
* ID documents;
* passwords, one-time codes, or magic-link URLs;
* full private customer datasets;
* private screenshots that show personal information, payment details, or customer data.

If support needs a screenshot, crop it to the relevant error and remove private details first.

## Use the right workflow first

For ordinary product tasks, start with the matching employer guide:

* [Post a job](/docs/employers/post-a-job)
* [Review proposals](/docs/employers/review-proposals)
* [Hire and manage contracts](/docs/employers/hire-contracts-milestones)
* [Messages](/docs/employers/messages)
* [Folders and team access](/docs/employers/folders-team-access)
* [Billing and payment methods](/docs/employers/billing-payments)