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To receive payments on OpenTrain AI, you need to complete Stripe Connect setup. This connects your bank account to the platform so funds can be transferred to you when an employer approves a milestone.
You must complete Stripe Connect setup before you can receive any payments. Employers can fund and approve milestones without your setup being complete, but the funds cannot be transferred to you until your Stripe account is connected and active.

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Setting up Stripe Connect

1

Go to your settings

Go to Settings → Payouts in your trainer dashboard.
2

Start Stripe onboarding

Click Set up payouts. You’ll be redirected to Stripe’s hosted onboarding flow.
3

Complete Stripe's onboarding

Stripe will ask for your country, personal or business details, and bank account information. Follow the steps on Stripe’s pages — OpenTrain AI does not handle this information directly.
4

Return to OpenTrain AI

After finishing onboarding, Stripe redirects you back to your settings page. Your payout status should update to show that payouts are enabled.

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Supported countries

Stripe Connect is available in most countries where Stripe operates. If your country is supported, you can complete setup immediately.
Payouts in Brazil are not yet supported. Stripe Connect does not currently support Brazil on OpenTrain AI’s platform. You can still create your account and complete your profile — you’ll be notified automatically when Brazil is supported or when an alternative payout option is added.
If your country is not yet supported, reach out to support@opentrain.ai and the team can let you know when support is expected or explore other options.

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Connecting a bank account

During Stripe onboarding, you’ll be asked to add a bank account (or debit card, depending on your country). This is where milestone payouts are deposited. If you need to change your bank account after setup, you can return to your Stripe account settings through Settings → Payouts in your trainer dashboard. Click Manage payouts to access your Stripe Express dashboard, where you can update banking details.

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Payout timing

OpenTrain AI uses a daily payout schedule. Once a milestone is approved and funds are released, Stripe processes the transfer and deposits it to your bank account. Processing times vary by country and bank — typically 1–3 business days after the transfer is initiated.

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If payout setup fails

If you didn’t fully complete Stripe’s onboarding steps, your payout setup is incomplete. Return to Settings → Payouts in your trainer dashboard and click Set up payouts again. Stripe will continue from where you left off or restart the flow.
Stripe may require additional verification documents after initial setup. Go to Settings → Payouts → Manage payouts to see what Stripe needs. Completing the requested steps will restore your payout access.
If your Stripe account becomes disconnected or shows errors, click Set up payouts in your settings to restart the connection. OpenTrain AI will create a fresh onboarding link. Contact support@opentrain.ai if the issue persists.

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Downloading invoices

You can download a PDF invoice for each payout from the Reports tab in your trainer dashboard. This shows the project name, milestone details, billing type, amounts, and transaction information — useful for your own records or accounting.