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OpenTrain AIFor AI Companies

Customer Support Document Review Specialist

Join OpenTrain AI to review domain-specific documents for quality, accuracy, and relevance, providing structured feedback as a part-time contractor. Remote role pays $80–$160/hr, requires 20+ hours/week (project may ask for up to 40 hrs/week) and is open to candidates in the US, GB, and CA.

OpenTrain AI

Writing & Editing

Remote Hourly · $80–$160/hr

$80–$160/hr

Compensation

3 countries

Eligibility

Intermediate

Experience

Jul 15, 2026

Posted

Open to applicants in

United States United Kingdom Canada

Interested in this role?

Create a free OpenTrain account and apply in minutes.

About OpenTrain

OpenTrain is the #1 platform for starting and growing careers in AI training and data labeling. We hire and contract people directly to do the human work that helps AI systems learn — giving contributors a single place to build a durable, portable portfolio and grow into career opportunities.

  • We hire contractors for remote, flexible work across evaluation, annotation, transcription, and feedback tasks.
  • OpenTrain contributors shape how AI behaves by producing high-quality labeled data and structured evaluations.

The AI Training Opportunity

AI training (also called data labeling or human feedback) is the human side of building modern AI: people annotate, evaluate, and rate content that models learn from. These roles are widely remote, often flexible and part-time, and provide direct influence on state-of-the-art systems.

  • Work is typically 100% remote and accessible to people with strong attention to detail and domain experience.
  • Many contributors use this work as flexible income, professional development, or a pathway to more advanced projects.

About This Role

OpenTrain AI is recruiting Customer Support / Success Document Review contractors to evaluate domain-specific documents for quality, accuracy, and relevance and deliver structured feedback using established guidelines.

This is an hourly, remote contractor role with a 20+ hours/week expectation; some projects may require up to a 40-hour weekly commitment. Candidates must be located in the US, GB, or CA and work in English.

  • Employment type: Contractor, Part-time.
  • Schedule: 20+ hours/week (project may require up to 40 hrs/week).
  • Pay: USD $80–$160 per hour (project-level rates vary within this range).
  • Data type: Document evaluation producing structured evaluation ratings.

What You'll Do

You will perform careful, consistent reviews of domain-specific documents and provide structured, written feedback following provided guidelines.

  • Review documents for quality, factual accuracy, relevance, and completeness.
  • Apply structured evaluation guidelines and record ratings (evaluation/rating labels).
  • Provide clear, actionable written feedback and justification for ratings.
  • Use Excel, PowerPoint, and Word to record findings and prepare summary notes when required.
  • Contribute subject-matter input to support evaluation-focused projects and quality checks.

Requirements

Candidates must meet the stated baseline qualifications and bring disciplined document-analysis skills.

  • Bachelor’s degree or higher.
  • At least 2 years of professional experience in a relevant domain (document review, support, success, or similar).
  • Strong analytical skills and excellent written communication.
  • Proficiency with Excel, PowerPoint, and Word.
  • Proven ability to follow structured guidelines and deliver consistent evaluations.
  • Fluent English; located in the US, GB, or CA.

Who Should Apply

This role fits professionals who routinely assess written materials — customer success/support specialists, quality analysts, technical reviewers, or editors with domain experience and a focus on accuracy and clarity.

  • You enjoy detailed document analysis and can produce concise, evidence-backed feedback.
  • You prefer dependable, hourly remote work and can commit to multi-week engagements.
  • You are comfortable working as a contractor and using standard office tools to log findings.

How It Works

Apply through OpenTrain to be considered for this contractor role. Selected contributors receive project guidelines, training materials, and the evaluation rubric to follow.

Work remotely, log hours, and submit structured ratings and written feedback according to project processes. Compensation is hourly and paid in USD at the project's agreed rate within the advertised range.

  • Onboarding: guideline review and calibration tasks before live work begins.
  • Performance is measured by consistency with rubrics and quality of written feedback.
  • OpenTrain manages contracting, payment, and project placements for contributors.

Ready to apply?

Create a free OpenTrain account and apply for this role in minutes.

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