Customer Service Expert Phone Support LATAM

About OpenTrain

OpenTrain AI is the hiring and contracting organization for this remote contractor opportunity. OpenTrain helps people start and grow careers in AI training and data labeling, where human communication and judgment help shape how modern AI systems work.

• Apply through OpenTrain with a free account.
• Work remotely as an independent contractor.
• Contribute to a fast-growing field that supports the development of AI systems.

About AI Training Work

AI training is the human side of building artificial intelligence. Contributors may record or review conversations, evaluate model outputs, write examples, or provide other structured feedback that helps AI systems become more useful and reliable.

This project centers on live phone interactions and customer-service scenarios. No previous AI experience is required; the key qualifications are professional communication, active listening, accurate documentation, and confidence handling real-time conversations.

• Remote work using a computer, phone systems, and a reliable internet connection.
• Flexible project-based opportunities are common in the AI training industry.
• Your customer-service expertise can help improve how AI handles everyday requests.

The Role

OpenTrain AI is seeking experienced Customer Service Experts for a phone-based project supporting customer requests across the United States. You will place and receive calls with businesses and service providers to complete tasks such as scheduling appointments, making reservations, confirming services, and gathering information.

This is an initial four-week contractor engagement with shift-based availability. Representatives are compensated for scheduled and available working hours rather than on a per-call basis.

• Pay: $18-$28 per hour.
• Typical schedule: 4 shifts per week, 5 hours per shift.
• Expected commitment: up to 20 hours per week, with at least 20 hours expected.
• Weekend availability is required for some positions.
• There are 49 openings.
• The project is expected to last under one month.

What You'll Do

You will handle a high volume of short, consecutive calls involving varied customer needs. Each interaction requires clear English, sound judgment, discretion, and careful attention to the requested outcome.

You will work independently while collaborating with remote team members to maintain a consistent, high-quality customer experience. Selected candidates should be ready to begin their first shifts within 24-48 hours after completing required onboarding.

• Place and receive calls for reservations, appointment scheduling, vendor confirmations, and related requests.
• Communicate professionally with businesses and service providers.
• Navigate automated phone menus, hold queues, and call center systems efficiently.
• Document call outcomes and important details accurately.
• Maintain confidentiality when handling sensitive customer information.
• Adapt quickly to different scenarios and communicate confidently in live conversations.
• Remain active, responsive, and available throughout scheduled shifts.
• Collaborate with remote team members on service quality.

Requirements and Preferred Experience

Candidates must be based in an eligible LATAM location: Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile, or Brazil. The role requires fluent, clear, and professional spoken English suitable for conversations with US-based businesses and service providers.

This is an intermediate opportunity for people with customer service and call center operations expertise. Previous AI experience is not required, but experience in customer support, executive assistance, virtual assistance, concierge services, hospitality, restaurants, travel, or similar work is relevant.

• Fluent English communication and strong verbal communication skills.
• Phone call handling, active listening, and customer-service ability.
• Scheduling and appointment-handling experience or capability.
• Confidence navigating automated phone systems and call center menus.
• Professional documentation and strong attention to detail.
• Ability to improvise and remain confident during live conversations.
• Comfort making outbound calls, including cold calls when required.
• Ability to manage multiple consecutive tasks independently.
• Negotiation, escalation, or problem-resolution experience is a plus.
• Professionalism, reliability, discretion, and confidentiality.

Technical Setup and Work Environment

Because this role involves live phone support, you must be able to remain available and responsive throughout scheduled working hours. A professional setup will help you communicate clearly and document each interaction accurately.

• Reliable, high-speed internet connection.
• Quiet and professional work environment.
• Quality wired or USB headset suitable for professional phone calls.
• Ability to work scheduled shifts and remain fully active during them.

How to Apply

The selection process moves quickly, and positions may be filled within a short timeframe. Create a free OpenTrain account, review the opportunity, and apply with your customer-service and phone-support experience.

If selected, complete the required onboarding process and be prepared to begin your first shifts within 24-48 hours. This is a remote, part-time contractor engagement for eligible LATAM-based professionals.

• Confirm that you are based in an eligible LATAM region.
• Highlight fluent English communication and phone-based customer-service experience.
• Show that you can commit to at least 20 hours per week.
• Be prepared for shift-based work and possible weekend availability.
• Apply through OpenTrain AI.