Customer Service Phone Support Expert

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. We help people discover projects, build a credible profile, and apply for opportunities that can grow into a long-term AI training portfolio.

In this role, OpenTrain AI is hiring and contracting independent professionals to provide real-world phone interactions that support the development of next-generation AI systems.

• Remote contractor engagement
• Available in eligible locations across Latin America
• Create a free OpenTrain account and apply in minutes

About AI Training Work

AI training is the human side of building artificial intelligence. People contribute real examples, conversations, recordings, and evaluations that help AI systems understand language, respond appropriately, and perform useful tasks.

Your live phone interactions will provide practical customer-service scenarios while you communicate clearly, complete requests, and document outcomes accurately.

• Work on cutting-edge AI development through real-world interactions
• Use customer-facing communication and judgment in live conversations
• Build experience in a fast-growing, flexible technology field

The Role

OpenTrain is seeking a Customer Service Phone Support Expert to represent customers during live calls with businesses and service providers across the United States. You will handle practical requests such as reservations, appointment scheduling, vendor confirmations, and similar customer needs.

This is an independent contractor role for someone who is confident on the phone, comfortable improvising in live conversations, and able to maintain professional communication across a high volume of short, consecutive calls.

• Experience level: Entry level
• Engagement type: Contractor and part-time
• Schedule: Four 5-hour shifts per week, up to 20 hours weekly
• Initial engagement: 4 weeks
• Weekend availability is required for some shifts
• Pay: $18-$28 per hour for scheduled, available hours, not per completed call

What You'll Do

You will manage a range of customer requests from start to finish, reaching the right contact, gathering information, and accurately recording what happened on each call. The work requires consistent attention to detail, discretion, and the ability to move efficiently between tasks.

• Place and receive calls for reservations, appointment scheduling, vendor confirmations, and other requests
• Communicate with businesses and service providers to gather information and fulfill requests
• Navigate phone menus, hold queues, and call-center systems
• Record outcomes and important call details accurately
• Handle sensitive information discreetly
• Manage a high volume of short, consecutive calls across varied customer needs
• Collaborate with other remote professionals to maintain consistent service quality

Requirements

Applicants must be able to communicate fluently in clear, neutral English for conversations with people in the United States. You should be comfortable working independently, handling outbound calls, navigating automated systems, and maintaining accuracy across consecutive tasks.

• Fluent, neutral, and clear spoken English for US-based calls
• Strong improvisational communication and professional phone etiquette
• Experience with reservations, appointment scheduling, vendor confirmations, or similar customer requests
• Confidence navigating outbound calls, automated phone menus, and call-center queues
• Ability to work autonomously and manage multiple consecutive tasks accurately
• Reliable high-speed internet
• A quiet work environment
• A quality wired or USB headset

Helpful Background

Previous customer-facing phone experience is valuable, though this opportunity is classified as entry level. Backgrounds that involve handling requests, coordinating details, or supporting customers in real time may translate well to the role.

• Executive assistance
• Virtual assistance
• Concierge services
• Phone-based customer support
• Hospitality, restaurants, or travel
• Negotiation or escalation experience

Location and Schedule

This remote engagement is available to contractors in eligible LATAM locations. The listed locations are Mexico, Colombia, Peru, Ecuador, Argentina, Chile, and Brazil. The initial schedule consists of four 5-hour shifts per week, with weekend availability needed for some shifts.

• Eligible locations: MX, CO, PE, EC, AR, CL, and BR
• Up to 20 hours per week
• Four 5-hour shifts per week
• Weekend availability required for some shifts
• Scheduled, available hours are paid hourly

Apply Through OpenTrain

OpenTrain makes it easier to start and grow a career in AI training and data labeling. Create a free account, build your profile, and apply for this phone-based opportunity in minutes.

Your experience in live customer communication can help support the development of AI systems while adding a specialized project to your growing professional portfolio.

• Create a free OpenTrain account
• Showcase your phone support and communication experience
• Apply for the role in minutes
• Build a profile for future AI training opportunities