SaaS Revenue Operations And CRM Systems Specialist

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. OpenTrain AI is recruiting and contracting for this remote opportunity, helping specialists apply their professional expertise to cutting-edge AI work while building a lasting AI training portfolio.

• Free account creation and a profile that reflects your specialized experience
• Remote contractor work through OpenTrain
• A way to grow professional experience in the rapidly expanding AI training industry

About AI Training Work

AI training is the human side of building artificial intelligence. Specialists review information, evaluate model behavior, and turn nuanced professional judgment into examples, prompts, ratings, and documentation that help AI systems handle real-world situations more reliably.

• Apply SaaS operations expertise to interconnected business systems
• Translate complex policies and exceptions into precise guidance for AI
• Work remotely with a flexible schedule around a 20+ hour weekly commitment

The Role

OpenTrain is seeking a SaaS Revenue Operations and CRM Systems Specialist to support AI training through expert analysis of interconnected revenue systems. You will examine CRM, billing, and ticketing data, identify inconsistencies in operational logic and policy, and translate complex business judgment into precise prompts, recommendations, and written documentation.

This is a remote, part-time contractor position paying $45-$90 per hour. The role is listed as entry level in the source details, but the stated requirements call for 5-10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation and onboarding with direct system ownership.

• Pay: $45-$90 per hour
• Engagement: Part-time contractor
• Time requirement: 20+ hours per week
• Language: Professional English
• Work arrangement: Remote

What You'll Do

You will assess how connected SaaS revenue systems behave, determine the desired data state, and document the reasoning behind operational decisions. Your work should help technical and non-technical stakeholders understand both recommended changes and the areas intentionally left unchanged.

• Analyze CRM, billing, and ticketing data
• Locate policy conflicts, outdated automations, duplicate entities, permission mismatches, and unclear processes
• Draft operational prompts and recommendations for complex or ambiguous revenue scenarios
• Evaluate desired data states and correct discrepancies
• Maintain logical consistency across connected systems
• Document policy exceptions and the rationale for changes
• Assess cascading changes that affect multiple systems
• Produce thorough reference documentation for technical and non-technical stakeholders

Required Experience And Skills

You should bring direct ownership of SaaS revenue systems and the judgment needed to evaluate interconnected operational changes. The work requires both hands-on configuration ability and strong written and verbal communication of nuanced trade-offs.

• 5-10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation and onboarding
• Direct ownership and personal configuration of CRM fields, workflows, validation rules, and permissions
• Experience with at least two adjacent SaaS revenue tools, such as billing or subscription management, CPQ, ticketing, project tracking, or automation platforms
• Ability to align CRM, billing, ticketing, and other interconnected SaaS revenue systems
• Judgment when resolving policy conflicts, exceptions, renewals, and entitlement changes
• Ability to reason about cascading operational changes and define a logically consistent desired state
• Professional English proficiency
• Ability to explain nuanced operational trade-offs in writing and conversation

Helpful Background

Experience in complex SaaS environments can help you navigate the ambiguity and interconnected policies involved in this AI training work. Background in fintech, healthtech, or insurtech is especially valuable when products and implementations are complex.

• SaaS revenue operations systems experience
• Fintech experience
• Healthtech experience
• Insurtech experience
• Complex product or implementation experience

How To Apply Through OpenTrain

Create a free OpenTrain account, build a profile that showcases your revenue operations and CRM systems expertise, and apply in minutes. OpenTrain helps contributors discover AI training work, present specialized skills, and develop a career in the human side of AI.

• Highlight direct CRM configuration and systems ownership
• Describe experience with billing, ticketing, CPQ, or related SaaS tools
• Showcase your ability to resolve ambiguous policies and document operational reasoning
• Indicate your availability for 20+ hours per week