Workforce Experience Specialists Support Specialist

You will support applicants and contractors from application and onboarding through project work and payments. Most communication is written and takes place through tools such as Slack, Discord, and other support systems.

You will work with Talent, Engineering, Finance, and project leads to resolve issues. You will also monitor project progress, track contractor capacity, help reassign work when needed, and improve FAQs, templates, procedures, and guidelines when you spot recurring problems.

• Support applicants and contractors throughout their project journey.
• Resolve issues and escalate decisions clearly to the right teams.
• Monitor project progress and contractor capacity.
• Help reassign work when a project falls behind.
• Keep issue tracking and handover notes accurate between shifts.

What it pays and takes

This is an entry-level Workforce Experience Specialists support role for candidates who can manage several workstreams and follow issues through to resolution. The role is based in Dhaka, Bangladesh, with remote work supported.

• Pay: BDT 35,000 to 50,000 per month, based on skills and experience.
• Benefits: Two festival bonuses each year, performance-based incentives, group health insurance, earned leave encashment, annual performance and salary reviews, learning and development support, team events, and morning snacks at the office.
• Schedule: Five days a week on a rotating roster, including possible weekends and night shifts; shifts are published in advance.
• Time requirement: 20 or more hours per week.
• Location: Dhaka, Bangladesh, with remote work supported.
• Language: Excellent written English for communication with contractors around the world.
• Experience: 1 to 3 years in support, community, or operations, ideally in an AI data, technology, or BPO setting.
• Tools: Comfort using spreadsheets and tools such as Slack, Discord, or Jira.
• Helpful experience: Data annotation or quality assurance, basic knowledge of large language models, Python, or advanced Sheets formulas.
• Work type: Contractor.

How it works

Apply on OpenTrain with your resume, then complete the application on the hiring site.

About AI training work

AI training work is the human work behind modern artificial intelligence, including preparing, reviewing, and improving examples used to train AI systems. Support specialists help the people doing this work stay organized and get issues resolved, while experience with AI operations can open paths into lead, talent, or project operations roles.