IT Support AI Training Expert

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. OpenTrain AI hires and contracts contributors for projects that help shape how modern AI systems understand, communicate, and solve problems.

Creating an OpenTrain account is free, and contributors can build a profile, discover opportunities, and apply in minutes.

About AI Training Work

AI training is the human side of building artificial intelligence. Subject-matter experts create examples, evaluate model outputs, and provide feedback so AI systems can perform more reliably in real-world situations.

This project applies practical IT support knowledge to scenario-based training data, helping models learn troubleshooting, incident documentation, and clear communication with non-technical users.

The Role

OpenTrain AI is seeking an IT Support AI Training Expert to contribute hands-on expertise to the training of next-generation AI systems. You will diagnose hardware, software, and networking issues, document incidents, and create realistic examples based on real-world troubleshooting and user-support practices.

This is a remote, part-time contractor engagement requiring 10–15+ hours per week. The work is flexible and designed for independent contributors who can collaborate asynchronously and provide high-quality written and verbal feedback.

• Contractor, part-time engagement
• Remote and available worldwide
• Expected commitment: 10–15+ hours per week
• Rate: $30–$55 USD per hour
• Working language: English

What You'll Do

You will contribute technical knowledge and structured feedback that helps AI systems learn how effective IT support professionals investigate, explain, and resolve incidents.

• Diagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments.
• Develop and assess real-world troubleshooting scenarios.
• Document incident details, troubleshooting steps, and resolutions clearly and precisely in ITSM or similar ticketing systems.
• Use TCP/IP, DNS, VPN, and related networking knowledge to resolve connectivity and configuration incidents.
• Provide clear, empathetic, step-by-step technical guidance for non-technical users.
• Create detailed scenario-based examples and process documentation reflecting IT support best practices.
• Document all input and feedback for AI training and continuous improvement.
• Collaborate asynchronously in a remote engagement while delivering high-quality written and verbal feedback.

Required Qualifications

This project is listed at an entry level, but it requires substantial hands-on IT support experience. Applicants should be able to demonstrate practical expertise in diverse operating system and network environments.

• At least 3 years of Tier 2/3 IT support experience.
• Deep familiarity with hardware, software, and networking troubleshooting, including root cause analysis.
• Experience documenting technical incidents and resolutions using ITSM or similar ticketing platforms.
• Strong written and verbal communication skills for supporting non-technical end users.
• A proactive, detail-oriented approach to independent remote project work.

Helpful Background

The following experience can strengthen your application, though it is not listed as required:

• CompTIA A+ certification
• CompTIA Network+ certification
• ITIL Foundation certification
• Experience contributing to technical process documentation or knowledge bases

Why Contribute to AI Training

AI training is a fast-growing way to work in technology without needing to become a traditional AI engineer. Your IT support expertise can directly influence how AI systems troubleshoot problems, communicate solutions, and serve users.

Remote, flexible projects can fit around other work, studies, or personal commitments while giving you a way to contribute to cutting-edge AI development.