Federal Student Loan Financial Aid Advisor

You will help improve AI systems that answer federal student loan questions. The work uses your borrower counseling experience to judge whether questions are realistic and whether AI answers are accurate, complete, useful, and current.

• Review sample federal student loan questions and identify questions that do not reflect real borrower concerns.
• Write rubrics that describe correct and complete answers about repayment, income-driven repayment plans, forgiveness programs, servicing, deferment, forbearance, and default.
• Evaluate AI-generated answers against those rubrics.
• Flag errors, missing information, and outdated guidance.
• Provide clear written feedback asynchronously.

This is a remote, US-based contractor role on a short-term project. Work is completed asynchronously.

• $30 to $60 per hour.
• Part-time schedule of 15 to 25 hours per week.
• Professional fluency in English.
• At least one year advising on federal student loan repayment, income-driven repayment plans, Public Service Loan Forgiveness, relief options, or default resolution.
• Direct borrower counseling experience focused on federal student loan repayment and forgiveness.
• Experience beyond award packaging, including repayment, forgiveness, servicing, or default work.
• Working knowledge of loan servicing, deferment, forbearance, and default management.
• Clear, precise writing and the ability to assess whether guidance is accurate and useful.
• Prior AI experience is not required.