From Accuracy to Readiness: Metrics and Benchmarks for Human-AI Decision-Making
Min Hun Lee · Mar 19, 2026 · Citations: 0
How to use this page
Low trustUse this as background context only. Do not make protocol decisions from this page alone.
Best use
Background context only
What to verify
Validate the exact study setup in the full paper before operational use.
Evidence quality
Low
Derived from extracted protocol signals and abstract evidence.
Abstract
Artificial intelligence (AI) systems are deployed as collaborators in human decision-making. Yet, evaluation practices focus primarily on model accuracy rather than whether human-AI teams are prepared to collaborate safely and effectively. Empirical evidence shows that many failures arise from miscalibrated reliance, including overuse when AI is wrong and underuse when it is helpful. This paper proposes a measurement framework for evaluating human-AI decision-making centered on team readiness. We introduce a four part taxonomy of evaluation metrics spanning outcomes, reliance behavior, safety signals, and learning over time, and connect these metrics to the Understand-Control-Improve (U-C-I) lifecycle of human-AI onboarding and collaboration. By operationalizing evaluation through interaction traces rather than model properties or self-reported trust, our framework enables deployment-relevant assessment of calibration, error recovery, and governance. We aim to support more comparable benchmarks and cumulative research on human-AI readiness, advancing safer and more accountable human-AI collaboration.