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Spam and Sentiment Detection in Arabic Tweets Using MARBERT Model

Abrar Alotaibi, Atta-ur Rahman, Raheel Alhaza, Wala Alkhalifa, Narjes Alhajjaj, Atheer Alharthi, Dhai Abushoumi, Maryam Alqahtani, Dania Alkhulaifi · Jun 24, 2026 · Citations: 0

Automatic Metrics
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How to use this page

Low trust

Use this as background context only. Do not make protocol decisions from this page alone.

Best use

Background context only

What to verify

Validate the evaluation procedure and quality controls in the full paper before operational use.

Evidence quality

Low

Derived from extracted protocol signals and abstract evidence.

Abstract

Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers. Yet, there is still a big room for improvement in users' satisfaction. Social media is the most robust platform to gauge users' satisfaction and determine their sentiments and critics. Twitter is among the most popular social media platform in this regard. STC customers prefer to use Twitter to write their feedback because it's a fast way to get responses due to the STC customer services account. One way to achieve customer demands and improve customer service is using the Sentiment Analysis tool. Sentiment Analysis on Twitter is highly used because of the significant number of tweets and the different opinions. Likewise, Deep learning is the best existing Sentiment Analysis method, and it has diverse models. Bidirectional Encoder Representations from Transformers (BERT) model is one of the deep learning models which have achieved excellent results in Sentiment Analysis for Natural Language Processing (NLP). NLP is mainly investigated in the English language. However, for Arabic, there is a significant gap to be filled. This study trained the proposed model using MARBERT and measured the performance using f1-score, precision, and recall metrics. We trained the model with an Arabic dataset of 24,513 tweets, including 1,437 positive, 13,828 negative, 5,694 neutral, 1,221 sarcasm, and 2,297 indeterminate tweets. The main goal is to analyze the tweets and get the sentiment to improve STC customer service. The proposed scheme is promising in terms of accuracy in contrast to existing techniques in the literature.

Abstract-only analysis — low confidence

All signals on this page are inferred from the abstract only and may be inaccurate. Do not use this page as a primary protocol reference.

  • This paper looks adjacent to evaluation work, but not like a strong protocol reference.
  • The available metadata is too thin to trust this as a primary source.
Human Eval Hub LLM-as-Judge Hub Pairwise Preference Hub

Should You Rely On This Paper?

This paper is adjacent to HFEPX scope and is best used for background context, not as a primary protocol reference.

Best use

Background context only

Use if you need

A secondary eval reference to pair with stronger protocol papers.

Main weakness

This paper looks adjacent to evaluation work, but not like a strong protocol reference.

Trust level

Low

Usefulness score

0/100 • Low

Treat as adjacent context, not a core eval-method reference.

Human Feedback Signal

Not explicit in abstract metadata

Evaluation Signal

Detected

Usefulness for eval research

Adjacent candidate

Extraction confidence 35%

If you are doing eval pipeline work, start here:

Human Eval Hub LLM-as-Judge Hub Pairwise Preference Hub Tool-Use Eval Hub

What We Could Verify

These are the protocol signals we could actually recover from the available paper metadata. Use them to decide whether this paper is worth deeper reading.

Human Feedback Types

missing

None explicit

No explicit feedback protocol extracted.

"Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers."

Evaluation Modes

partial

Automatic Metrics

Includes extracted eval setup.

"Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers."

Quality Controls

missing

Not reported

No explicit QC controls found.

"Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers."

Benchmarks / Datasets

missing

Not extracted

No benchmark anchors detected.

"Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers."

Reported Metrics

partial

Accuracy, F1, Precision, Recall

Useful for evaluation criteria comparison.

"This study trained the proposed model using MARBERT and measured the performance using f1-score, precision, and recall metrics."

Human Feedback Details

  • Uses human feedback: No
  • Feedback types: None
  • Rater population: Not reported
  • Expertise required: General

Evaluation Details

  • Evaluation modes: Automatic Metrics
  • Agentic eval: None
  • Quality controls: Not reported
  • Evidence quality: Low
  • Use this page as: Background context only

Protocol And Measurement Signals

Benchmarks / Datasets

No benchmark or dataset names were extracted from the available abstract.

Reported Metrics

accuracyf1precisionrecall

Research Brief

Metadata summary

Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers.

Based on abstract + metadata only. Check the source paper before making high-confidence protocol decisions.

Key Takeaways

  • Saudi Telecom Company (STC) is among the most popular companies in Saudi Arabia, with many customers.
  • Yet, there is still a big room for improvement in users' satisfaction.
  • Social media is the most robust platform to gauge users' satisfaction and determine their sentiments and critics.

Researcher Actions

  • Compare this paper against nearby papers in the same arXiv category before using it for protocol decisions.
  • Validate inferred eval signals (Automatic metrics) against the full paper.
  • Use related-paper links to find stronger protocol-specific references.

Caveats

  • Generated from abstract + metadata only; no PDF parsing.
  • Signals below are heuristic and may miss details reported outside the abstract.

Recommended Queries

Accuracy

Research Summary

Contribution Summary

  • This study trained the proposed model using MARBERT and measured the performance using f1-score, precision, and recall metrics.
  • The proposed scheme is promising in terms of accuracy in contrast to existing techniques in the literature.

Why It Matters For Eval

  • Abstract shows limited direct human-feedback or evaluation-protocol detail; use as adjacent methodological context.

Researcher Checklist

  • Gap: Human feedback protocol is explicit

    No explicit human feedback protocol detected.

  • Pass: Evaluation mode is explicit

    Detected: Automatic Metrics

  • Gap: Quality control reporting appears

    No calibration/adjudication/IAA control explicitly detected.

  • Gap: Benchmark or dataset anchors are present

    No benchmark/dataset anchor extracted from abstract.

  • Pass: Metric reporting is present

    Detected: accuracy, f1, precision, recall

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