Postal Clerk AI Response Evaluator

You will help improve AI systems that answer postal-service questions. You will review realistic customer questions, define accurate answers, and assess AI responses for errors, missing details, and outdated guidance.

The role is presented as a Postal Clerk opportunity focused on AI response evaluation. Review the duties and qualifications before applying.

• Review sample questions and identify whether they reflect real customer needs.
• Write evaluation guidelines for mail classes, shipping options, postage, fees, labels, tracking, forwarding, claims, international mail, and customs forms.
• Rate AI-generated answers against the guidelines and flag inaccurate or incomplete information.
• Give clear written feedback to the project team.

This is a remote, US-based contractor role on a short-term project. Prior AI experience is not required, but you must bring current, former, or retired USPS frontline experience and at least one year serving customers in person at a post-office counter.

• Schedule: Part-time, 15 to 25 hours per week.
• Language: Professional fluency in English.
• Experience: At least one year of in-person post-office counter customer service as a postal clerk, sales and service associate, or retail associate.
• Knowledge: Postal products and customer-service procedures, including mail classes, shipping options, postage, tracking, and change-of-address services.
• Skills: Clear, precise writing and the ability to apply detailed evaluation guidelines.