Customer Service Expert (English)

You will make and receive short, consecutive calls with businesses and service providers in the United States. Your work helps create real-world examples for AI training while completing practical customer requests professionally and accurately.

You will manage phone menus and hold queues, reach the right contact, gather information, complete requests, and record call outcomes. You will also handle sensitive customer information carefully and work with other remote professionals to maintain consistent quality.

• Handle reservations, appointment scheduling, vendor confirmations, and related customer requests.
• Make outbound calls, including cold calls, and respond clearly during live conversations.
• Document important details and outcomes accurately after each call.
• Stay active and responsive throughout each scheduled shift.
• Maintain professional service quality while working independently.

What it pays and takes

This is an initial four-week contractor engagement with part-time scheduling. Weekend availability is required for a portion of the team.

• $18 to $28 per hour for scheduled, available hours.
• Four five-hour shifts per week, up to 20 hours weekly.
• Choose from 6:00 AM to 11:00 AM, 11:00 AM to 4:00 PM, or 4:00 PM to 9:00 PM Pacific Time.
• Open to candidates in Argentina, Brazil, Chile, Colombia, Mexico, and Peru.
• Fluent, clear, and neutral spoken English for conversations with U.S.-based businesses.
• Strong improvisational conversation skills and confidence making outbound calls.
• Reliable high-speed internet, a quiet work environment, and a quality wired or USB headset.
• Ability to manage consecutive tasks and work independently from a remote setting.
• No prior AI training experience is required.
• Experience in executive assistance, virtual assistance, concierge services, phone support, hospitality, restaurants, or travel is helpful.
• Negotiation or escalation experience can be useful.

How it works

You apply here in about two minutes and finish on the hiring platform. The next step is a short AI interview (technical roles include a coding challenge). Passing it is how you qualify for paid tasks, so take it soon after you are invited.

The hiring platform's application for this job asks for your resume, your LinkedIn profile, your phone number, your location and answers to 8 screening questions.

About AI training work

AI training is the human work behind artificial intelligence, including collecting and reviewing real-world examples that help models improve. Customer-service conversations can provide useful examples of how people communicate, complete requests, and handle common situations.