IT Support Specialist Expert

You will turn practical IT support knowledge into evaluation data for AI systems. Your work will cover realistic troubleshooting situations and help assess whether AI responses are accurate, safe, and useful.

• Write IT support scenarios covering first contact, diagnosis, resolution, hardware, software, networking, and enterprise environments.
• Create reference answers that explain the reasoning behind each troubleshooting step.
• Evaluate AI-generated support responses for technical accuracy and user safety.
• Identify recommendations that sound reasonable but could make the underlying issue worse.

What it pays and takes

This is a remote, asynchronous independent contractor role. The work is ongoing rather than limited to one task batch.

• $45 to $80 per hour, paid weekly through Stripe.
• Commit to at least 10 hours per week, with no maximum and flexibility to change your hours from week to week.
• Open to candidates in the countries listed for this role.
• Professional fluency in English is required.
• At least two years of professional experience in IT support, help desk work, or system administration.
• Hands-on experience with enterprise tools such as Active Directory, Microsoft 365, or mobile device management tools.
• Strong troubleshooting skills across hardware, software, and networking issues.
• Clear written communication and the ability to explain diagnostic decisions.
• CompTIA A+, Network+, or Microsoft credentials are helpful but not required.
• PowerShell or Bash scripting experience is helpful but not required.
• Tier 2 or Tier 3 escalation experience is helpful but not required.

How it works

Apply on OpenTrain with your resume, then complete the application on the hiring site.

About AI training work

AI training is the human work behind systems that learn from examples, including writing scenarios and reviewing model responses. OpenTrain helps people find these projects, build a profile, and apply through one free platform.