Hospitality Worker (Toast POS User) AI Training Expert

You will help AI systems understand restaurant point-of-sale operations by reviewing real Toast POS workflows and turning hospitality practices into clear training material and feedback.

The work includes explaining restaurant technology to both technical and non-technical audiences, in writing and verbally.

• Review order entry, payment processing, reporting, menus, transaction data, and order flows.
• Analyze Toast POS workflows, identify functionality gaps, and document common troubleshooting issues.
• Create scenario-based documentation and step-by-step guides based on restaurant operations.
• Evaluate transaction data, menus, and order flows to improve AI understanding of restaurant technology.
• Explain best practices for implementing, configuring, and optimizing POS workflows across restaurant settings.
• Refine prompts, tasks, and datasets related to restaurant order management.

Prior AI experience is not required.

• Language: Professional fluency in English.
• Experience: Current hospitality work experience with daily, independent use of Toast POS.
• Knowledge: Strong understanding of how restaurant point-of-sale systems connect order and payment processes.
• Required: Familiarity with POS needs in quick-service, casual, and fine-dining restaurants.
• Required: Clear written and verbal communication, plus the ability to document procedures and explain technical and non-technical concepts in user-friendly language.