Customer Support Document Evaluation Specialist

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. We help professionals discover projects, create a profile that showcases their experience, and apply in minutes. Creating an OpenTrain account is free.

• Build a durable portfolio of AI training experience
• Find projects aligned with your professional skills
• Manage opportunities and applications in one place

About AI Training Work

AI training is the human side of building artificial intelligence. People review documents, evaluate model outputs, write feedback, and assess quality so AI systems can learn from accurate, useful examples. This fast-growing field offers remote, flexible ways to contribute to cutting-edge technology.

• Work remotely with a computer and internet connection
• Apply professional judgment to help improve AI systems
• Choose flexible project work that can fit around other commitments

The Role

OpenTrain is recruiting a Customer Support Document Evaluation Specialist for AI evaluation projects. You will review customer support, service delivery, and customer success documents, then provide structured feedback on their quality, accuracy, relevance, and clarity.

This contract opportunity is designed for professionals with customer support, service delivery, customer success, or a closely related background. The default commitment is about 40 hours per week, with a stated minimum availability of 20 or more hours per week.

• Remote contract position
• Part-time contractor opportunity
• Pay range of $80-$160 per hour
• Applicants based in the United States, Europe, the United Kingdom, or Canada may be considered
• English-language work

What You'll Do

You will assess varied domain-specific materials using structured evaluation guidelines. Your reviews should be consistent, evidence-based, and detailed enough to explain what a document does well and where it could be improved.

• Review customer support, service delivery, and customer success documents
• Assess accuracy, relevance, clarity, and alignment with applicable quality standards
• Provide written, structured feedback on strengths, weaknesses, and improvement areas
• Apply analytical judgment across varied domain-specific materials
• Follow evaluation guidelines carefully and consistently
• Maintain close attention to detail throughout document reviews

Requirements

A bachelor's degree and at least two years of professional experience in customer support, service delivery, customer success, or a closely related domain are required. You should be comfortable analyzing documents, communicating your reasoning in writing, and applying defined evaluation standards.

Strong proficiency with Excel, PowerPoint, and Word is required. English proficiency is also required for the role's document evaluation work.

• Bachelor's degree
• At least two years of relevant professional experience
• Customer support, service delivery, or customer success experience
• Ability to analyze domain-specific documents for quality, accuracy, and relevance
• Strong written communication and structured feedback skills
• Proficiency with Excel, PowerPoint, and Word
• Strong attention to detail
• Ability to follow structured evaluation guidelines

Who Should Apply

This opportunity may suit customer experience professionals who enjoy careful document review and can turn practical judgment into clear, structured feedback. It is also a chance to apply an existing service background to the rapidly growing field of AI training.

• Customer support professionals who assess service quality
• Service delivery specialists experienced with operational documentation
• Customer success professionals who communicate clearly and evaluate relevance
• Detail-oriented reviewers who can make consistent judgments

How It Works

Create a free OpenTrain account, build a profile that reflects your customer support or service experience, and apply through OpenTrain. If selected for a project, you will use the provided evaluation guidelines to review documents and submit structured feedback as a remote contractor.

• Create your free OpenTrain profile
• Highlight your relevant experience and software skills
• Apply through OpenTrain
• Complete assigned document evaluation work remotely
• Grow a portfolio of experience contributing to AI development