Customer Service (Call Center) Expert

You will help train speech-to-speech AI agents by acting out realistic customer support conversations and reviewing how well AI responds. The work follows set scenarios, instructions, and quality standards.

• Create natural customer service conversations across realistic support situations.
• Use professional communication, active listening, empathy, troubleshooting, and issue-resolution skills.
• Apply knowledge of customer inquiries, complaints, service requests, escalations, follow-up, and resolution.
• Evaluate and rank AI responses for accuracy, fluency, and relevance to the situation.
• Test AI models for inaccuracies or bias and assess their reliability across different use cases.
• Adapt your communication style and tone to different customer needs.

This is remote contractor work for an intermediate-level contributor with professional customer support experience and prior AI training experience.

• Schedule: 20 or more hours per week.
• Language: Fluent spoken English.
• Experience: At least two years of professional customer service or call center experience.
• AI experience: At least one year working in data annotation, AI evaluation, model training, response evaluation, or similar AI training work.
• Education: A bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
• Knowledge: Strong understanding of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Work style: Reliable, self-directed, and able to work independently as a remote contractor.