CRM Operations Specialist for AI Model Evaluation

About OpenTrain

OpenTrain AI is the hiring and contracting organization for this role. OpenTrain helps people build careers in AI training and data labeling, connecting skilled contributors with projects that shape how modern AI systems learn and perform.

Creating an OpenTrain account is free, and candidates can apply in minutes for remote opportunities across the growing AI training industry.

About AI Training Work

AI training is the human side of building artificial intelligence. Specialists review model outputs, provide structured feedback, and prepare high-quality examples that help AI systems become more accurate, useful, and aligned with real-world practices.

This project is focused on CRM operations and sales enablement. Your professional experience will help evaluate whether AI-generated workflows, recommendations, and responses reflect sound business processes.

The Role

OpenTrain AI is seeking a CRM Operations Specialist for a remote, part-time contractor engagement supporting a project focused on optimizing sales and customer relationship management processes. You will use your CRM and sales operations knowledge to evaluate AI systems and provide practical, detailed feedback.

No prior experience in AI is required, but relevant CRM expertise and prior paid human data work supporting AI models are both essential for this engagement. Using AI tools such as ChatGPT in your regular work does not satisfy the human data work requirement.

• Contractor and part-time engagement
• Remote and available worldwide
• Expected commitment: less than 20 hours per week
• Expected project duration: 1 to 3 months
• Pay: $28 to $92 per hour
• Working language: English

What You'll Do

You will evaluate AI-generated output and CRM-related examples against written guidelines and rubrics. The work requires careful judgment, consistent application of standards, and the ability to explain how outputs could better reflect real-world CRM and sales operations.

• Evaluate AI-generated output on CRM workflows, sales processes, and automation logic for accuracy and alignment with business practices.
• Review, analyze, and annotate CRM data, records, and user interactions to support AI training objectives.
• Apply written guidelines and rubrics consistently when rating or ranking model responses.
• Flag cases that fall beyond current guidelines or require additional consideration.
• Contribute representative CRM and sales enablement examples grounded in professional best practices.
• Document current sales operations practices, including pain points and opportunities for process improvement.
• Deliver clear, actionable written feedback to project stakeholders and model development teams.

Required Qualifications

This project is intended for professionals with hands-on CRM and sales operations experience as well as prior paid experience performing human data work for AI models. The source role identifies the engagement as entry level, while also specifying the following experience requirements.

• At least 3 years of hands-on experience in CRM and sales operations.
• At least 2 years of direct experience working with CRM platforms.
• Proven expertise with Salesforce or HubSpot; depth in one platform is sufficient.
• Comparable CRM experience may be considered.
• Demonstrated ability to optimize sales processes, implement automations, and maintain CRM data integrity.
• Strong analytical skills and attention to detail in complex business workflows, including process mapping.
• Prior paid human data work involving annotation, labeling, RLHF, AI response evaluation, model evaluation, or rubric-based grading.
• Strong written and verbal English at B2 level or above.
• Reliable internet connection and availability to begin promptly.

Valued Platform Experience

Experience with additional CRM, sales, customer support, commerce, or marketing automation platforms is highly valued. Experience as a software or QA engineer is also useful but is not essential.

• Close
• Apollo
• Salesloft
• Intercom
• Freshdesk
• Shopify
• Crayon
• ClickFunnels
• CRM integrations, automation, data migrations, or CRM logic testing

How to Apply

Apply through OpenTrain AI to be considered for this remote contractor project. Your application should demonstrate both your CRM and sales operations background and your qualifying paid experience with AI annotation, labeling, RLHF, model evaluation, or rubric-based grading.

AI training work is flexible and remote, allowing contributors to participate from anywhere with an internet connection while helping shape how next-generation models work.

• Confirm your English proficiency and worldwide remote availability.
• Highlight your CRM platform experience and sales enablement knowledge.
• Describe relevant paid AI data work clearly; everyday use of AI tools alone is not sufficient.
• Note your availability for under 20 hours per week and the expected 1-to-3-month project period.