Call Recording Sentiment Classifier

About OpenTrain

OpenTrain AI is the #1 platform for finding and building careers in AI training and data labeling. As the hiring and contracting organization for this role, OpenTrain connects contributors with practical projects that help improve modern artificial intelligence systems.

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About AI Training Work

AI systems learn from examples prepared and reviewed by people. Audio classification work helps models understand communication patterns, including the sentiment expressed in customer conversations.

• Remote work using a computer or internet-connected device
• Flexible part-time opportunities
• Direct contribution to the development of AI systems

The Role

As a Call Recording Sentiment Classifier, you will review customer support call recordings and classify the sentiment expressed by the customer during each call. Each recording is approximately 2 to 5 minutes long.

• Role type: Part-time contractor
• Experience level: Entry level
• Data type: Audio
• Subject matter: Customer support
• Time requirement: Less than 20 hours per week
• Location: United States
• Language: English

What You'll Do

Listen to each customer support recording and assign the sentiment that best describes the customer's experience during the call. Use only the provided sentiment categories for consistent classification.

• Review recordings that are 2 to 5 minutes long
• Classify the customer's sentiment during each call
• Choose one sentiment label for every recording
• Apply the labeling task consistently across customer support audio

Sentiment Labels

Every recording should receive exactly one of the following sentiment classifications. The label should reflect the customer's sentiment during the call.

• Overly-negative
• Negative
• Neutral
• Positive
• Overly-positive

Requirements

This is an entry-level project, and no other experience is needed. Candidates should be able to work with English-language customer support recordings and complete the classification task within the stated part-time schedule.

• No prior experience required
• English language ability
• Availability for less than 20 hours per week
• Must be located in the United States

Pay and Contract Details

This project is offered as a fixed-price contract with total pay of $100 USD. The role is part-time and does not specify an hourly rate.

• Payment type: Fixed price
• Total project pay: $100 USD
• Contract arrangement: Contractor
• Work schedule: Less than 20 hours per week

How to Apply

Create a free OpenTrain account, review the project details, and apply through OpenTrain. This role is limited to candidates in the United States who can work with English audio.

• Create or update your OpenTrain profile
• Confirm your English language and US location eligibility
• Apply through OpenTrain in minutes