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HFEPX · Eval paper review

ORCA-bench: How Ready Are Language Model Agents for Oncall?

Albert Gong, Kyuseong Choi, Abhineet Agarwal, Jason Schechner +4 more

Published

Jul 30, 2026

Citations

0

Trust level

Moderate

Usefulness score

37/100 (Low)

Extraction confidence

55% (Moderate)

Derived from extracted protocol signals and abstract evidence.

Rater population

Domain Experts

Signals refreshed

Sep 29, 2026

Should you rely on this paper?

This paper is adjacent to HFEPX scope and is best used for background context, not as a primary protocol reference.

Use this for comparison and orientation, not as your only source.

Best use

Background context only

Use if you need

A benchmark-and-metrics comparison anchor.

What to verify

Validate the evaluation procedure and quality controls in the full paper before operational use.

Main weakness

No major weakness surfaced.

Human feedback signal
Not explicit
Not explicit in abstract metadata
Evaluation signal
Detected
Eval setup described
Usefulness for eval research
37/100
Adjacent candidate

Treat as adjacent context, not a core eval-method reference.

Abstract

Large language models can write, patch, and search code, but oncall root cause analysis (RCA) demands something different: reasoning over noisy metrics, logs, traces, and source code, starting from ambiguous user-facing reports, often hours after the incident began. We introduce ORCA-bench, a benchmark that puts general-purpose coding agents in a production-fidelity oncall setting. ORCA-bench pairs 1,079 RCA tasks with six days of metrics, logs, and traces collected from an OpenTelemetry-instrumented microservice system under continuous simulated user load. Agents investigate this recorded history through real observability interfaces---Prometheus, Jaeger, and OpenSearch via Grafana---with full access to application source code. Tasks systematically vary report specificity, time-to-detection, and co-occurring fault scenarios. Ground-truth symptoms are curated and signed off by expert SREs, and our LLM-as-judge is independently re-scored by humans (Cohen's $κ_w = 0.91$). Across five frontier agents, the best RCA Accuracy is 25.3% on Medium-difficulty tasks (the realistic-input setting) and 10.0% on Hard---a gap that remains even with Claude Fable 5. The weakest model hallucinates an implausible root cause in 40% of incident reports, and removing source-code access reduces RCA accuracy and increases the hallucination rate for every evaluated model. These results come from a curated 50 GB / six-day testbed of standalone tasks on a system whose code and instrumentation are public. Since real production systems are orders of magnitude larger, more dynamic, and more idiosyncratic, the gap we report underscores the engineering work still needed before agents can be entrusted with production reliability. We release the public set at https://hub.harborframework.com/datasets/orca-bench/orca-bench.

What we could verify

These are the protocol signals we could actually recover from the available paper metadata. Use them to decide whether this paper is worth deeper reading.

Human Feedback Types

missing

None explicit

No explicit feedback protocol extracted.

"Large language models can write, patch, and search code, but oncall root cause analysis (RCA) demands something different: reasoning over noisy metrics, logs, traces, and source code, starting from ambiguous user-facing reports, often hours after the incident began."

Evaluation Modes

strong

Llm As Judge, Automatic Metrics

Includes extracted eval setup.

"Large language models can write, patch, and search code, but oncall root cause analysis (RCA) demands something different: reasoning over noisy metrics, logs, traces, and source code, starting from ambiguous user-facing reports, often hours after the incident began."

Quality Controls

missing

Not reported

No explicit QC controls found.

"Large language models can write, patch, and search code, but oncall root cause analysis (RCA) demands something different: reasoning over noisy metrics, logs, traces, and source code, starting from ambiguous user-facing reports, often hours after the incident began."

Benchmarks / Datasets

strong

Orca Bench

Useful for quick benchmark comparison.

"We introduce ORCA-bench, a benchmark that puts general-purpose coding agents in a production-fidelity oncall setting."

Reported Metrics

strong

Accuracy, Hallucination rate

Useful for evaluation criteria comparison.

"Across five frontier agents, the best RCA Accuracy is 25.3% on Medium-difficulty tasks (the realistic-input setting) and 10.0% on Hard---a gap that remains even with Claude Fable 5."

Rater Population

strong

Domain Experts

Helpful for staffing comparability.

"Ground-truth symptoms are curated and signed off by expert SREs, and our LLM-as-judge is independently re-scored by humans (Cohen's $κ_w = 0.91$)."

Benchmarks and datasets

Orca-Bench

Reported metrics

accuracyhallucination rate
Human feedback details
Uses human feedback
No
Feedback types
None
Rater population
Domain Experts
Expertise required
Coding
Evaluation details
Evaluation modes
Llm As Judge, Automatic Metrics
Agentic eval
None
Quality controls
Not reported
Evidence quality
Moderate
Use this page as
Background context only

Research brief

Metadata summary

Large language models can write, patch, and search code, but oncall root cause analysis (RCA) demands something different: reasoning over noisy metrics, logs, traces, and source code, starting from ambiguous user-facing reports, often hours after the incident began.

Based on abstract + metadata only. Check the source paper before making high-confidence protocol decisions.

Key takeaways

  • Large language models can write, patch, and search code, but oncall root cause analysis (RCA) demands something different: reasoning over noisy metrics, logs, traces, and source code, starting from ambiguous user-facing reports, often hours after the incident began.
  • We introduce ORCA-bench, a benchmark that puts general-purpose coding agents in a production-fidelity oncall setting.
  • ORCA-bench pairs 1,079 RCA tasks with six days of metrics, logs, and traces collected from an OpenTelemetry-instrumented microservice system under continuous simulated user load.

Researcher actions

  • Compare this paper against nearby papers in the same arXiv category before using it for protocol decisions.
  • Validate inferred eval signals (Automatic metrics) against the full paper.
  • Use related-paper links to find stronger protocol-specific references.

Caveats

  • Generated from abstract + metadata only; no PDF parsing.
  • Signals below are heuristic and may miss details reported outside the abstract.

Contribution summary

  • We introduce ORCA-bench, a benchmark that puts general-purpose coding agents in a production-fidelity oncall setting.
  • Agents investigate this recorded history through real observability interfaces---Prometheus, Jaeger, and OpenSearch via Grafana---with full access to application source code.
  • Across five frontier agents, the best RCA Accuracy is 25.3% on Medium-difficulty tasks (the realistic-input setting) and 10.0% on Hard---a gap that remains even with Claude Fable 5.

Why it matters for eval

  • We introduce ORCA-bench, a benchmark that puts general-purpose coding agents in a production-fidelity oncall setting.
  • Across five frontier agents, the best RCA Accuracy is 25.3% on Medium-difficulty tasks (the realistic-input setting) and 10.0% on Hard---a gap that remains even with Claude Fable 5.

Researcher checklist

  • Human feedback protocol is explicit

    No explicit human feedback protocol detected.

  • Evaluation mode is explicit

    Detected: Llm As Judge, Automatic Metrics

  • Quality control reporting appears

    No calibration/adjudication/IAA control explicitly detected.

  • Benchmark or dataset anchors are present

    Detected: Orca-Bench

  • Metric reporting is present

    Detected: accuracy, hallucination rate