ServiceNow Workflow AI Training Product Owner

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. We help people discover projects, build a professional AI training profile, and apply their specialized knowledge to cutting-edge work.

OpenTrain is recruiting contractors for this ServiceNow-focused AI training role. You will work remotely on structured tasks that turn practical workflow expertise into clearer, more reliable AI behavior.

• Remote contractor opportunity
• Part-time schedules of 20, 30, or 40 hours per week
• Apply through OpenTrain and build experience in a growing AI training field

About AI Training Work

AI training is the human side of building artificial intelligence. Contributors write examples, review model outputs, rate responses, and provide detailed feedback that helps AI systems learn how to follow instructions and handle real-world scenarios.

This role focuses on ServiceNow workflow scenarios and structured JSON tasks. Your subject-matter judgment will help evaluate and improve AI-generated work while maintaining consistency with project guidelines.

• Work with text-generation, RLHF, and evaluation tasks
• Use professional expertise to make AI responses more accurate and useful
• Contribute to the development of modern AI systems through careful review

The Role

As a ServiceNow Workflow AI Training Product Owner, you will support AI training work centered on ServiceNow workflow processes. You will create or improve expert responses, assess model outputs, and explain your reasoning clearly so feedback can improve model behavior.

The role is listed as entry level for AI training experience, and prior AI training experience is not required unless otherwise stated. Strong real-world knowledge of ServiceNow workflows is the most important qualification.

• Subject matter: ServiceNow Workflow AI Training
• Data type: Text
• Engagement: Contractor and part time
• Experience level: Entry level for AI training work
• Language: English fluency required

What You’ll Do

You will work independently through repeated review and creation tasks. Success requires thoughtful written explanations, close attention to project instructions, and consistent application of evaluation rubrics.

• Write or improve expert responses and explain your reasoning clearly
• Review source materials and model outputs against project guidelines
• Explain judgments clearly so feedback can improve model behavior
• Maintain consistency and quality across repeated review tasks
• Design realistic enterprise scenarios and decision frameworks for AI training
• Author JSON and use SQL for structured-data analysis and task validation
• Apply prompt engineering skills to create clear, process-aligned instructions

Requirements

You should bring relevant professional or academic expertise in ServiceNow Workflow AI Training, along with strong written communication and careful attention to detail. The work requires comfort with detailed instructions, structured data, and independent remote contractor tasks.

• ServiceNow CSM, ITSM, or HRSD workflow expertise
• Experience with cases, incidents, requests, SLAs, and knowledge management
• Proficiency in JSON authoring and SQL for structured-data analysis and validation
• Prompt engineering skills for clear, process-aligned instructions
• Ability to follow detailed project instructions and apply rubrics consistently
• Strong English fluency and written communication
• ServiceNow certifications such as CSA, CIS-ITSM, CIS-CSM, or CIS-HRSD are valuable

Schedule and Compensation

This role requires at least 4 hours per day and a minimum of 20 hours per week. You must be available for 4 hours of overlap with Pacific Standard Time. Compensation is handled through the OpenTrain project budget fields shown on this job page.

• Minimum commitment: 20 hours per week
• Available schedules: 20, 30, or 40 hours per week
• Daily availability: at least 4 hours
• Required overlap: 4 hours with PST
• Remote, independent contractor work

Why Build an AI Training Career

AI training is a fast-growing way to work in technology without needing to begin in a traditional software or research role. Domain experts help shape how AI systems respond by contributing accurate examples, thoughtful evaluations, and practical feedback.

OpenTrain gives you one place to find AI training work and build a unified portfolio over time. Your ServiceNow expertise can support flexible, repeatable work while you gain experience in an expanding industry.

• Help shape the behavior of state-of-the-art AI systems
• Apply specialized workflow knowledge to practical technology work
• Work remotely with a schedule designed around your availability
• Build an AI training portfolio through OpenTrain