Senior Cargo And Parcel Claims Examiner

You will review claims involving air cargo and parcel deliveries. Your findings will help improve AI-powered claims processes by showing how experienced professionals assess evidence and make liability decisions.

• Review air waybills, shipment photographs, delivery records, and other freight documents.
• Assess custody, liability, and compliance with release rules for disputed shipments.
• Evaluate delivery photo disputes using visual and written evidence.
• Write concise rationales for custody and liability determinations.
• Find inconsistencies, missing information, and procedural issues in claims and freight records.
• Provide expert input for training and refining AI-powered claims processes.

What It Pays And Takes

This is a remote, part-time contractor role for people who can work independently and meet project requirements. The listing identifies the role as entry level, and the required skills include substantial professional claims experience.

• Pay: $20 to $60 per hour.
• Work arrangement: Remote, part-time contract work.
• Location: Open to candidates in the listed countries across the Americas, Europe, Africa, Asia, and the Middle East.
• Language: Fluent English.
• Experience: At least five years in air cargo, ground handling, or parcel carrier claims examination or dispute resolution.
• Knowledge: Custody determination, release rules, and liability assessment in air and ground freight contexts.
• Skills: Freight documentation review, photographic evidence assessment, parcel delivery dispute handling, clear communication, careful attention to detail, and precise reasoning.
• Helpful background: Claim outcome decisions, claim approvals or denials, liability apportionment, claims audits, process improvement, or airline air cargo matters.
• Helpful knowledge: Air waybills, ULD handling, the Montreal Convention, or IATA cargo training.

How It Works

Apply on OpenTrain with your resume, then complete the application on the hiring site. OpenTrain is a platform where people find AI training and data-labeling work, create a profile, and start applications; it is not the employer for this role.

About AI Training Work

AI training work uses human judgment to help improve artificial intelligence. In this role, your review of claims evidence and written determinations gives AI systems examples of careful professional reasoning, which is why relevant experience matters.