Customer Support Task Author for AI Training

About OpenTrain

OpenTrain is the #1 platform for finding and building careers in AI training and data labeling. We connect contributors with projects where they can help shape modern AI systems, build a professional profile, and grow a lasting portfolio of work.

• Free OpenTrain account
• Remote contract opportunity
• Part-time schedule of 20+ hours per week
• U.S.-based applicants
• English-language work
• Pay range: $20–$50 per hour

About AI Training Work

AI training is the human side of building artificial intelligence. Contributors write examples, evaluate model responses, and create structured feedback that helps AI systems interpret information and make better decisions.

In this role, your customer support expertise will help define realistic scenarios and objective evaluation standards for AI agents working with enterprise support tickets.

• Work remotely with flexible part-time hours
• Apply practical professional judgment to cutting-edge AI projects
• Help shape how AI systems handle realistic support workflows

The Role

OpenTrain is recruiting a Customer Support Task Author to create and evaluate AI training tasks based on realistic enterprise support scenarios. You will translate support judgment calls into structured tasks that test whether an AI agent can interpret tickets, check account configuration, use runbooks, and choose appropriately between resolution and escalation.

This contractor opportunity is designed for support professionals who can bring practical product knowledge to precise task design. The work is listed as entry level, while hands-on support experience is required.

• Employment type: Contractor, part time
• Time requirement: 20+ hours per week
• Location: United States
• Language: English
• Subject matter: Enterprise support task evaluation

What You'll Do

You will design complete support scenarios, define how they should be evaluated, and test each task for realism and clarity. Your work will help establish reliable standards for AI behavior in complex enterprise support situations.

• Author prompts covering customer issue triage, account configuration checks, runbook lookup, and resolution or escalation decisions.
• Write scoring rubrics with objectively verifiable resolution paths and escalation criteria.
• Build realistic task environments containing ticket queues, account records, runbooks, and relevant system states.
• Complete each task to verify that the scenario is realistic, the expected reasoning is clear, and the rubric captures the correct outcome.
• Adjust ticket ambiguity, configuration complexity, and runbook depth to calibrate task difficulty.
• Review and correct AI-drafted prompts or rubrics when provided.

Required Qualifications

You should have hands-on product support experience and be comfortable making and explaining decisions in ambiguous enterprise support cases. Careful writing and attention to detail are essential because task outcomes and evaluation criteria must be precise and defensible.

• Experience as a support engineer, technical support specialist, or customer success engineer.
• Strong knowledge of product failure modes, escalation paths, and enterprise support workflows.
• Ability to reason through ambiguous tickets and choose between resolution and escalation.
• Experience using ticketing systems, internal knowledge bases, or runbooks.
• Ability to define precise, objectively verifiable support outcomes.
• Strong written communication and careful attention to detail.

Helpful Background

Experience supporting enterprise or industrial software products can help you create more realistic scenarios. Background writing or maintaining operational documentation is also valuable for this work.

• Enterprise or industrial software support experience
• Runbook writing or maintenance
• Escalation playbook experience
• Internal knowledge base development or maintenance

Why Work With OpenTrain

OpenTrain helps people start and grow careers in the fast-growing AI training and data-labeling industry. Your support expertise can contribute directly to the development of AI systems while giving you experience you can add to a long-term professional portfolio.

Create a free OpenTrain account to build your profile, discover projects that match your skills, and apply in minutes.

• Remote work with a flexible part-time structure
• A way to apply real-world support expertise to AI development
• One profile for showcasing your AI training experience
• Opportunities to build a durable freelance career in AI training