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HFEPX · Eval paper review

LedgerAgent: Structured State for Policy-Adherent Tool-Calling Agents

Md Nayem Uddin, Amir Saeidi, Eduardo Blanco, Chitta Baral

Published

Jun 18, 2026

Citations

0

Trust level

Low

Usefulness score

0/100 (Low)

Extraction confidence

15% (Low)

Derived from extracted protocol signals and abstract evidence.

Rater population

Not reported

Signals refreshed

Jun 18, 2026

Should you rely on this paper?

This paper is adjacent to HFEPX scope and is best used for background context, not as a primary protocol reference.

Use this as background context only. Do not make protocol decisions from this page alone.

Best use

Background context only

Use if you need

Background context only.

What to verify

Read the full paper before copying any benchmark, metric, or protocol choices.

Main weakness

This paper looks adjacent to evaluation work, but not like a strong protocol reference.

Human feedback signal
Not explicit
Not explicit in abstract metadata
Evaluation signal
Weak or implicit
Validate from full paper
Usefulness for eval research
0/100
Adjacent candidate

Treat as adjacent context, not a core eval-method reference.

Abstract

Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies. Task states consist of relevant facts, identifiers, constraints, and conditions observed through user interaction and tool calls. In standard agents, task states are not represented separately. Observations, tool returns, and policy instructions are placed in the prompt, leaving agents to reconstruct the relevant states from the prompt each time they decide what to do next. This design makes state management implicit, creating two common failure modes. An agent may retrieve the right facts but later ground its decision in stale, missing, or incorrect information; and a syntactically valid tool call may still violate a domain policy that depends on the current task state. We introduce \textsc{LedgerAgent}, an inference-time method for tool-calling agents that maintains observed task states in a separate ledger and renders the states into the prompt. The ledger is also used to check state-dependent policy constraints before environment-changing tool calls are executed, blocking policy violations. Across four customer-service domains and a mixed panel of open- and closed-weight models, \textsc{LedgerAgent} improves average pass\textasciicircum{}k over a standard prompt-based tool-calling approach, with the largest gains under stricter multi-trial consistency metrics.

What we could verify

These are the protocol signals we could actually recover from the available paper metadata. Use them to decide whether this paper is worth deeper reading.

Human Feedback Types

missing

None explicit

No explicit feedback protocol extracted.

"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."

Evaluation Modes

missing

None explicit

Validate eval design from full paper text.

"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."

Quality Controls

missing

Not reported

No explicit QC controls found.

"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."

Benchmarks / Datasets

missing

Not extracted

No benchmark anchors detected.

"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."

Reported Metrics

missing

Not extracted

No metric anchors detected.

"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."

Benchmarks and datasets

No benchmark or dataset names were extracted from the available abstract.

Reported metrics

No metric terms were extracted from the available abstract.

Human feedback details
Uses human feedback
No
Feedback types
None
Rater population
Not reported
Expertise required
General
Evaluation details
Evaluation modes
None
Agentic eval
None
Quality controls
Not reported
Evidence quality
Low
Use this page as
Background context only

Research brief

Metadata summary

Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.

Based on abstract + metadata only. Check the source paper before making high-confidence protocol decisions.

Key takeaways

  • Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.
  • Task states consist of relevant facts, identifiers, constraints, and conditions observed through user interaction and tool calls.
  • In standard agents, task states are not represented separately.

Researcher actions

  • Compare this paper against nearby papers in the same arXiv category before using it for protocol decisions.
  • Validate inferred eval signals (Simulation environment) against the full paper.
  • Use related-paper links to find stronger protocol-specific references.

Caveats

  • Generated from abstract + metadata only; no PDF parsing.
  • Signals below are heuristic and may miss details reported outside the abstract.

Recommended queries

Contribution summary

  • Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.
  • In standard agents, task states are not represented separately.
  • We introduce LedgerAgent, an inference-time method for tool-calling agents that maintains observed task states in a separate ledger and renders the states into the prompt.

Why it matters for eval

  • Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.
  • We introduce LedgerAgent, an inference-time method for tool-calling agents that maintains observed task states in a separate ledger and renders the states into the prompt.

Researcher checklist

  • Human feedback protocol is explicit

    No explicit human feedback protocol detected.

  • Evaluation mode is explicit

    No clear evaluation mode extracted.

  • Quality control reporting appears

    No calibration/adjudication/IAA control explicitly detected.

  • Benchmark or dataset anchors are present

    No benchmark/dataset anchor extracted from abstract.

  • Metric reporting is present

    No metric terms extracted.