Human Feedback Types
missingNone explicit
No explicit feedback protocol extracted.
"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."
HFEPX · Eval paper review
Md Nayem Uddin, Amir Saeidi, Eduardo Blanco, Chitta Baral
Published
Jun 18, 2026
Citations
0
Trust level
Low
Usefulness score
0/100 (Low)
Extraction confidence
15% (Low)
Derived from extracted protocol signals and abstract evidence.
Rater population
Not reported
Signals refreshed
Jun 18, 2026
This paper is adjacent to HFEPX scope and is best used for background context, not as a primary protocol reference.
Use this as background context only. Do not make protocol decisions from this page alone.
All signals on this page are inferred from the abstract only and may be inaccurate. Do not use this page as a primary protocol reference.
Best use
Background context only
Use if you need
Background context only.
What to verify
Read the full paper before copying any benchmark, metric, or protocol choices.
Main weakness
This paper looks adjacent to evaluation work, but not like a strong protocol reference.
Treat as adjacent context, not a core eval-method reference.
If you are doing eval pipeline work, start here
Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies. Task states consist of relevant facts, identifiers, constraints, and conditions observed through user interaction and tool calls. In standard agents, task states are not represented separately. Observations, tool returns, and policy instructions are placed in the prompt, leaving agents to reconstruct the relevant states from the prompt each time they decide what to do next. This design makes state management implicit, creating two common failure modes. An agent may retrieve the right facts but later ground its decision in stale, missing, or incorrect information; and a syntactically valid tool call may still violate a domain policy that depends on the current task state. We introduce \textsc{LedgerAgent}, an inference-time method for tool-calling agents that maintains observed task states in a separate ledger and renders the states into the prompt. The ledger is also used to check state-dependent policy constraints before environment-changing tool calls are executed, blocking policy violations. Across four customer-service domains and a mixed panel of open- and closed-weight models, \textsc{LedgerAgent} improves average pass\textasciicircum{}k over a standard prompt-based tool-calling approach, with the largest gains under stricter multi-trial consistency metrics.
These are the protocol signals we could actually recover from the available paper metadata. Use them to decide whether this paper is worth deeper reading.
None explicit
No explicit feedback protocol extracted.
"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."
None explicit
Validate eval design from full paper text.
"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."
Not reported
No explicit QC controls found.
"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."
Not extracted
No benchmark anchors detected.
"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."
Not extracted
No metric anchors detected.
"Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies."
No benchmark or dataset names were extracted from the available abstract.
No metric terms were extracted from the available abstract.
Policy-adherent tool-calling agents in customer-service domains must maintain task states across turns while calling tools and obeying domain policies.
Based on abstract + metadata only. Check the source paper before making high-confidence protocol decisions.
Human feedback protocol is explicit
No explicit human feedback protocol detected.
Evaluation mode is explicit
No clear evaluation mode extracted.
Quality control reporting appears
No calibration/adjudication/IAA control explicitly detected.
Benchmark or dataset anchors are present
No benchmark/dataset anchor extracted from abstract.
Metric reporting is present
No metric terms extracted.