Zipporah B.

Key Skills

Freelancer Overview

ZIPPORAH IYAZOU BENJAMIN Contact Information Phone: 0902 025 8525 Email: [email protected] Professional Summary Detail-oriented Psychology graduate with experience in customer service, emergency call handling, sales, and education. Skilled in communication, data documentation, problem-solving, and working accurately under pressure. Proficient in Microsoft Office and capable of learning new systems quickly. Strong analytical thinking, attention to detail, and organizational skills, with a commitment to delivering high-quality work. Seeking opportunities in customer support, data annotation, AI training, and administrative roles. Education Bachelor of Science (B.Sc.) in Psychology, Nasarawa State University, Keffi (2018–2024) Senior Secondary School Certificate (SSCE), Government Secondary School, Masaka (2014–2017) Certifications & Training National Youth Service Corps (NYSC) (2024–2025) Career in Tourism: Customer Support Job Simulation – Moreton Bay Region Industry & Tourism (MBRIT) – Forage (2024–2025) Professional Experience National Emergency Management Agency (NEMA) – Call Agent (NYSC) (2024–2025) • Handled and assessed emergency calls, gathering accurate information for rapid response. • Prioritized incidents and coordinated with appropriate emergency responders. • Provided calm, empathetic guidance and emotional support to callers during crises. • Maintained confidentiality and accurate call documentation. • Recorded and documented emergency call information