Zeeshan K.

Key Skills

Software

Humanatic

Don't disclose

Other

Top Subject Matter

Automotive dealership call quality assurance and customer intent analysis

Conversational AI assistant development and LLM-assisted application building

Religious content app QA with AI-assisted auditing and localization

Top Data Types

Text

Document

Image

Top Task Types

Classification

Text Generation

Function Calling

Data Collection

Freelancer Overview

Automotive Call Quality Analyst (Remote) - Touchstone Communications (via Humanatic). Brings 6+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Humanatic, OpenAI, and Gemini APIs. Education includes Secondary School Certificate, BISEP, Peshawar (2019) and HubSpot Sales Hub Software Certification, HubSpot Academy (2026). AI-training focus includes data types such as Text, Computer Code, and Programming and labeling workflows including Classification, Text Generation, and Function Calling.

Labeling Experience

GrantTrail Audit / AgentScope Audit - Shadow-AI Access Audit MVP (AI-assisted security/compliance prototype)

OtherDocumentData Collection

Created a shadow-AI audit MVP for security/compliance by building an upload-based dashboard to manage AI tools, OAuth apps, automation bots, and browser extensions. Implemented CSV upload, column mapping, scope translation, rule-based risk scoring, dashboard metrics, report views, and PDF exports to structure audit evidence. Optionally used OpenAI analysis to produce executive findings and action plans from uploaded inputs. • CSV-based data collection and column mapping for audits • Scope translation and rule-based risk scoring • Dashboard metrics and report generation with PDF export • Optional LLM analysis for executive findings and action plans

2026 - Present

Deen99 Prayer App - Islamic Mobile App (AI-assisted build)

Don't discloseFunction Calling

Developed an AI-assisted Android/web prayer app release flow and QA pipeline with LLM-assisted auditing of Arabic/Quran content and related translation flows. Applied AI to support media/audio behavior checks, offline data handling, and UI styling improvements to produce QA reports and release-ready assets. Implemented mobile/web feature sets and release packaging steps, validating behavior across builds. • LLM-assisted content auditing and translation/tafsir flow checks • AI-assisted QA reporting and iterative fixes for app behavior • APK/AAB build handling and release preparation • Google sign-in setup and Android/Gradle configuration validation

2026 - Present

MyAI Pro Web - AI Chat & Productivity Platform (AI-assisted build)

Text Generation

Built an AI-assisted web chat and productivity platform using LLM integrations to generate, refine, and test code and application behaviors. Used AI tools to troubleshoot implementation issues (auth/storage), configure deployments, and improve prototype functionality through iterative testing and debugging. Contributed structured outputs such as prompts, code changes, and documentation artifacts needed to ship working web/mobile components. • LLM-assisted prompt engineering for coding workflows • AI-driven code generation and iterative debugging • Implementation of auth, storage, and deployment configuration • Integration of OpenAI/Gemini APIs into a Flask/Socket.IO assistant

2025 - Present

Automotive Call Quality Analyst - Touchstone Communications

ImageClassification

Evaluated thousands of automotive dealership calls to ensure quality and accuracy while supporting QA and reporting objectives. Classified customer intent across sales inquiries, service requests, complaints, and general questions for data-driven operational decisions. Produced call transcriptions, labels, and QA-ready documentation while meeting tight remote deadlines across time zones. • Call quality assurance and review workflows • Customer intent identification and categorization • Structured transcription and QA documentation • Remote collaboration across time zones

2023 - 2026

Automotive Call Quality Analyst (Remote) - Touchstone Communications (via Humanatic)

HumanaticTextClassification

Evaluated thousands of automotive dealership call recordings and labeled customer intents across sales inquiries, service requests, complaints, and general questions for downstream QA and reporting. Produced structured call transcriptions and QA-ready documentation by applying consistent categorization rules to enable data-driven operational decisions. Maintained 98%+ labeling accuracy while meeting remote deadlines across multiple time zones. • Customer intent classification for call QA and analytics • Call transcription generation with QA-ready labeling outputs • QA documentation creation and deadline-focused reporting • Accuracy-focused evaluation of high-volume dealership call data

2023 - 2026

Education

Work History