Zedekiah M.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support and content moderation

Customer support quality evaluation

Top Data Types

Text

Top Task Types

Text Generation

Freelancer Overview

Chat Moderator / Chat Support Specialist (Customer message review and evaluation). Brings 5+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Don't disclose. Education includes Bachelor’s Degree, Egerton University, Njoro Campus (2020). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Chat Moderator / Chat Support Specialist (Customer message review and evaluation)

Don't discloseText

Reviewed and evaluated large volumes of customer chat messages with a focus on accuracy, tone, and relevance. Assessed response quality and flagged inappropriate or unclear content according to moderation standards. Logged and categorized interactions using structured workflows to support consistent downstream use of the data. • Evaluated customer message attributes (accuracy, tone, relevance) • Moderated/assessed response appropriateness and clarity • Provided consistent feedback and solutions based on guidelines • Maintained high quality with metrics (95%+ customer satisfaction)

2022 - 2024

Customer Service Representative (Inquiry evaluation and guideline-based resolution)

Don't discloseText

Handled and analyzed customer inquiries across multiple channels while evaluating issues and determining appropriate resolutions. Applied company guidelines to assess complaints and deliver accurate outcomes based on the provided rules. Contributed to improving response quality by identifying recurring problems and patterns. • Reviewed inquiries and complaints from chat, email, and phone • Evaluated cases against company guidelines for resolution • Delivered accurate resolutions and feedback to customers • Identified recurring issues to improve future responses

2020 - 2022

Education

Work History