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Zaur Yaliev Riga, Latvia | +37127443155 | [email protected] | linkedin.com/in/yaliev E D U C A T I O N : S U M M A R Y : DAGESTAN STATE PEDAGOGICAL UNIVERSITY Customer Support and Risk Analyst with 5+ years of experience 2000 - 2005 handling high-volume, complex cases in fast-paced environments. Bachelor’s Degree in Foreign Languages Strong background in fraud detection (KYC/AML), troubleshooting, and resolving customer issues under pressure. Known for identifying root causes, improving workflows, and collaborating with cross- functional teams to enhance product and support operations. E X P E R I E N C E : SKILLS: FRAUD ANALYST (KYC/AML) AUG 2024 - MAR 2026 Troubleshooting & Problem Solving Vegangster Customer Support (Live Chat / Review and verify 300–500 customer profiles weekly, ensuring Ticketing, Calls) compliance with KYC/AML regulations Fraud Analysis (KYC / AML / EDD) Analyze transaction activity and detect suspicious patterns, Case Investigation & Escalation contributing to early identification of fraud risks Conduct enhanced due diligence (EDD) on high-risk accounts Process Improvement & Workflow and complex ownership structures Optimization Investigate and resolve account-related issues under time Communication pressure while maintaining accuracy Escalate complex cases with detailed reports, improving resolution speed and clarity for internal teams TOOLS: CONTENT MODERATOR FEB 2019 - NOV 2013 Salesforce, Intercom, Zendesk Telus International Jira Managed high-volum