Zainab S.

Key Skills

Software

Other

Top Subject Matter

Technical support incidents

QC documentation

and ticketing records

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Administrative Technical Support (Data entry/QC and incident log documentation). Brings 4+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes Bachelor of Science, Basra University (2021) and Google IT Support Professional Certificate, Google. AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Administrative Technical Support (Data entry/QC and incident log documentation)

OtherTextData Collection

Performed high-volume text data entry and maintained structured incident logs with full accuracy. Prepared and proofread QC reports to ensure data integrity and consistency. Tracked and resolved issues end-to-end using a ticketing workflow while documenting technical problems in Arabic and English. • Entered and verified incident records and related fields • Conducted quality checks on reports and documentation • Used Remedy ticketing for issue tracking and resolution • Communicated and documented issues bilingually for compliance

2023 - Present

Education

Work History