Zackary P.

Key Skills

Software

Don't disclose

Top Subject Matter

Customer support quality evaluation and feedback

Educational assessment and rubric-based evaluation

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Evaluation/Rating

Bounding Box

Polygon

Segmentation

Classification

Text Generation

Freelancer Overview

Customer Service Representative / Team Lead at ABC Solutions (quality evaluation and feedback for customer interactions/. Brings 11+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Don't disclose. Education includes Bachelor of Arts, University of South Florida (2018) and Associate of Arts, State College of Florida (2016). AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

Customer Service Representative / Team Lead at ABC Solutions (quality evaluation and feedback for customer interactions/support tickets)

Don't discloseText

Evaluated customer interactions and support tickets by assessing quality, consistency, and adherence to procedures. Provided structured feedback to improve responses and overall service outcomes. Supported quality assurance by identifying patterns and inconsistencies in incoming support content. • Assessed support tickets for accuracy and recurring issues • Produced constructive, guideline-driven feedback • Recorded findings with attention to detail for auditing/QA • Helped onboard and train others on evaluation procedures

2021 - Present

Teaching Assistant / Tutor at Florida Community College (assignment evaluation with rubric-aligned feedback)

Don't discloseText

Reviewed student assignments and provided detailed, structured feedback to support learning and assessment. Used evaluation rubrics to assess student work and ensure consistent grading/feedback quality. Delivered tutoring that reinforced correct reasoning and improved student understanding through targeted explanations. • Evaluated assignments and produced rubric-aligned feedback • Tutored students by clarifying complex concepts • Assisted in creating educational materials and evaluation rubrics • Provided guidance that improved response quality and consistency

2018 - 2021

Education

Work History