Youssef M.

Key Skills

Software

Appen

Clickworker

Top Subject Matter

No subject matter listed

Top Data Types

Image

Text

Video

Top Task Types

Text Generation

Text Summarization

Translation/Localization

Freelancer Overview

I bring over 3 years of professional experience in customer service, having worked with industry-leading companies including AT&T, Apple, Expedia, and DailyPay. In these roles, I developed a deep understanding of user intent, sentiment, and communication flow — skills that translate directly into high-quality AI training and data labeling. I’ve regularly interacted with AI-driven systems, support bots, and CRM tools, giving me practical insight into how natural language models should behave in real-world scenarios. My strengths lie in evaluating prompt responses, understanding context, identifying emotional tone, and categorizing user queries with precision. While I am new to formal AI data labeling, I have hands-on expertise in the types of conversations and data AI systems are built to understand. I'm confident in my ability to contribute meaningfully to projects involving LLM evaluation, text classification, sentiment analysis, and customer interaction tagging.

Education

Work History