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Freelancer Overview
Liu Ye Vernon,BC|+17785591033|[email protected] Professional Summary Dedicated and results-driven professional with over 5 years of experience in retail and restaurant management, specializing in operations, team leadership, and customer service. Proven ability to drive sales growth and maintain high service standards in fast-paced environments. Ready to start immediately to support business needs. Committed to contributing to Vernon’s community through the Rural CommunityImmigrationPilot(RCIP). Professional Experience RetailManager LuckinCafe&7-Eleven,China Jan3,2019–Dec20,2024 Managed daily operations of high-volume retail and food service locations, overseeingteamsof10-15stafftoensuresmoothworkflowandexceptionalcustomer experiences. Increased sales by 20% annually through effective inventory management, staff training, and customer engagement strategies. Implemented service standards, ensuring compliance with health and safety regulations while maintaining a welcoming environment for customers. Coordinated staff schedules, adaptingtopeakhoursandensuringoperationalefficiencyduringbusyshifts. FinancialManager IndustrialandCommercialBankofChina(ICBC) Aug10,2012–Oct10,2018 Providedexceptionalclientserviceinahigh-pressurefinancialenvironment, managingportfoliosandresolvingcustomerinquiriesefficiently.Developed leadershipskillsbytrainingnewstaffandcoordinatingteamprojects. Education Master’sinInternationalTrade (UnderWESassessment) Chung-AngUniversity,Seoul,SouthKo