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Key Skills

Freelancer Overview

SHI YIBO Male · 21 years old · 1 year experience | [email protected] Personal Strengths 1. One year of hands-on experience in e-commerce customer service; skilled at uncovering customer needs, handling objections, and building relationships—consistently converting inquiries into sales and boosting satisfaction and repurchase rates. 2. Proficient in PS, PR, JianYing and other design/editing tools; capable of independently producing product assets and livestream content to support customer acquisition and conversion; also experienced in applying AI tools—able to leverage ChatGPT, Wenxin Yiyan and other LLMs for copywriting, data analysis, and content creation, significantly improving work efficiency and output quality. 3. Clear logical thinking and strong communication skills; quick to grasp product knowledge and sales techniques; highly effective at meeting performance targets and thriving in high-pressure sales environments. Work Experience Quanzhou Jinjiang Shunwei E-Commerce Co., Ltd. Customer Service / Operations Assistant 2025.03 — Present 1. Handled pre-sales inquiries, order tracking, and after-sales issue resolution; 2. Managed product listing/delisting, inventory synchronization, and information maintenance to optimize product display and sales workflows; 3. Independently produced livestream materials and optimized product visuals, increasing click- through and conversion rates for livestream sales; 4. Leveraged AI tools to assist with product copywriting and customer