Yan Z.

Key Skills

Software

No software listed

Top Subject Matter

Customer service chatbot for SAIC Volkswagen

bilingual Chinese-English user support

Top Data Types

Text

Audio

Top Task Types

No task types listed

Freelancer Overview

AI Chatbot / Agent Training and Response Evaluation (internal-use customer service chatbot). Brings 3+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal and Proprietary Tooling. Education includes Bachelor of Applied Science, The University of British Columbia - Okanagan (2026) and Graduate Research, Queen's University. AI-training focus includes data types such as Text and labeling workflows including Evaluation and Rating.

Labeling Experience

AI Chatbot / Agent Training and Response Evaluation (internal-use customer service chatbot)

Text

Trained and evaluated an internal-use conversational AI chatbot intended for customer service user support. Assessed model outputs for clarity, accuracy, helpfulness, natural tone, and alignment with the user’s intent to improve response quality. Participated in building and testing AI agents for practical service scenarios. • Labeled/evaluated response quality across multiple quality dimensions (clarity, accuracy, helpfulness, tone). • Verified whether answers matched the user intent and service context. • Supported iterative improvements to agent responses through testing feedback. • Helped ensure chatbot usability for internal staff retrieving company information.

2022 - Present

Education

Work History