Store Manager & IT Trainer — Believe Computer Institute
Trained end users on Microsoft Office workflows and ensured quality through high-accuracy record maintenance. Conducted structured assessments of trainees and managed operational data validation to meet accuracy targets. Provided ongoing support that emphasized correct execution of steps and documentation quality. • Trained 50+ customers on MS Office 2022 with 95% satisfaction • Maintained sales/inventory records in Excel with 99% accuracy • Managed daily client support operations for 200+ clients monthly • Resolved 10+ hardware/software issues daily to reduce downtime by 40%