Will J.

Key Skills

Software

No software listed

Top Subject Matter

Operational performance reporting

SLA/KPI monitoring

quality assurance

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Process Expert (Secondment) in Contract Review, Compliance, and Legal Research. Brings 20+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Microsoft Office (Excel, Word, and Outlook). Education includes Further Education, Bigwood School (2000) and NVQ Level 1 & 2 in Information Technology, NCN Clarendon College (2002). AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

CDI Process Expert (Secondment) | United Utilities operational process oversight (July 2018 - Present)

TextData Collection

Oversaw operational workstreams delivered by third-party suppliers to ensure adherence to internal processes and contractual service level agreements. Identified process improvement opportunities by analyzing operational performance data and creating stakeholder reports. Acted as a subject matter expert by creating and maintaining process documentation and supporting continuous improvement initiatives. • Monitored third-party operational workstreams for compliance with contractual requirements. • Analyzed operational performance data and produced reporting for stakeholders. • Created, reviewed, and maintained process documentation and guidance materials. • Supported continuous improvement and contributed to development of new processes and controls for service delivery.

2018 - Present

Administrative Assistant | United Utilities contract support (July 2015 - July 2018)

TextData Collection

Provided administrative and reporting support by producing performance reports across multiple workstreams within a United Utilities contract environment. Conducted quality assurance checks on work completed by third-party suppliers and compiled operational data to support contractual SLA targets. Managed shared back-office mailboxes, handling issue resolution and timely responses relevant to operational performance and compliance. • Produced and maintained operational performance reports for process and management teams. • Performed quality assurance checks on third-party work outputs. • Compiled and analyzed operational datasets to track and support SLA achievement. • Managed mailbox communications to ensure timely handling of operational issues.

2015 - 2018

Education

Work History