Wilfred S.

Key Skills

Software

Other

Top Subject Matter

Customer support

administrative record keeping

tech support

Top Data Types

Text

Audio

Top Task Types

Data Collection

Freelancer Overview

Email Customer Support (data entry and information recording). Brings 29+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Other. Education includes High School Diploma, Chaparral High School and High School Diploma, Art Magnet High School. AI-training focus includes data types such as Text and labeling workflows including Data Collection.

Labeling Experience

Data Analyst and Wireless Retail Sales and Support Professional (data entry)

OtherTextData Collection

Provided data entry and customer support while supporting wireless retail sales operations. Captured and maintained inbound and outbound information as part of operational support workflows. Focused on accurate text-based record keeping to support customer service and sales support. • Completed data entry tasks as part of day-to-day support. • Managed inbound and outbound sales-related information. • Performed tech support and customer support documentation. • Recorded customer interaction details for resolution tracking.

2010 - 2012

Sales Representative (lead/customer record documentation)

OtherTextData Collection

Supported sales operations using outbound phone outreach, requiring systematic capture of sales call outcomes. Recorded customer and lead information to support follow-up and reporting. Focused on consistent text-based information documentation. • Performed outbound phone sales and captured results. • Documented customer interactions for follow-up. • Maintained organized records for the sales process. • Supported administrative tracking of sales communications.

2010 - 2010

Email Customer Support (data entry and information recording)

OtherTextData Collection

Handled customer email support and administrative tasks that required organizing and recording information accurately. Performed data entry and support activities consistent with collecting structured text data. Used web and software support processes to ensure information was captured and maintained correctly. • Managed customer support communications via email. • Performed data entry and accounting-related record keeping. • Provided tech support responses and documentation updates. • Collected and organized inbound support information for follow-up.

2007 - 2010

Assistant Database Administrator (database entry and management)

OtherTextData Collection

Performed database administration and data research activities involving querying, managing, and maintaining structured records. Contributed to databse entry and management workflows that involved careful text/data handling. Supported co-brand development and programming-related tasks requiring organized data management. • Conducted data research and database administration. • Managed database entry and ongoing database upkeep. • Supported co-brand development using data-driven workflows. • Handled ASP/PHP programming tasks tied to database operations.

2002 - 2005

Education

Work History