Customer Support & Operations Assistant (Remote Contract Role)
Handled online operational and moderation-related responsibilities that required assessing user inquiries and coordinating appropriate responses across digital platforms. Maintained professional communication standards while resolving account-related and technical concerns to meet performance expectations. Operated independently in a remote contract environment while ensuring timely handling of community and moderation tasks. • Moderated and coordinated online operational tasks • Resolved user/customer inquiries with accurate information • Maintained quality of responses and communication • Worked independently with deadlines in a remote setting