Wale O.

Key Skills

Software

Clickworker

Data Annotation Tech

Google Cloud Vertex AI

Appen

Top Subject Matter

Logistics operations and AI-assisted customer support content

Urban development compliance documentation

Urban planning documentation and blueprint compliance

Top Data Types

Text

Document

Image

Top Task Types

Classification

Geocoding

Segmentation

Text Generation

RLHF

Data Collection

Transcription

Freelancer Overview

Quickbox Logistics Nigeria Limited | AI Content Specialist / Customer Care. Brings 10+ years of professional experience across complex professional workflows, research, and quality-focused execution. Core strengths include Internal, Proprietary Tooling, and Microsoft Office Suite (Advanced Excel. Education includes Bachelor of Science, Osun State University (UNIOSUN) and Diploma, N/A (2022). AI-training focus includes data types such as Text and Document and labeling workflows including Evaluation, Rating, and Classification.

Labeling Experience

Quickbox Logistics Nigeria Limited | AI Content Specialist / Customer Care

Text

Performed quality assurance reviews on tracking-related text data to ensure it was structured and error-free. Evaluated interaction records to identify trends and improve response accuracy for customer care outputs. Applied rigorous checks to support high-quality technical communication and prevent misinformation. • QA validation of structured tracking data • Trend analysis from maintained interaction records • Error detection and correction in textual outputs • Ensuring clarity and correctness of customer-facing responses

2022 - 2026

Ministry of Physical Planning and Urban Development | Data & Compliance Supervisor

DocumentClassification

Reviewed and validated documentation for complex development files against strict technical specifications. Evaluated construction projects for compliance with government regulations, requiring consistent rule application. Produced accurate technical summaries for decision-makers to support compliance and quality standards. • Specification compliance verification for development files • Regulatory checking against government requirements • Technical report drafting for senior directors • Ensuring documented information matched required standards

2021 - 2022

Town Planning Office, Osogbo | Site Supervisor & Documentation Officer

DocumentGeocoding

Maintained and checked building-plan documentation within an approval and submission workflow. Verified that ongoing project outputs complied with planning requirements by comparing records to blueprints. Ensured structured documentation integrity across digital and paper artifacts. • Building plan file documentation and quality checks • Compliance monitoring by cross-referencing blueprints • Maintaining consistency between physical and digital records • Managing submission/approval documentation process

2017 - 2018

Education

Work History