Content Moderation Program Manager (Quora)
The role involved launching and managing content review and moderation workflows to ensure platform safety and compliance. I developed, implemented, and optimized annotation and content moderation programs, working with engineering teams to meet operational metrics. Vendor management, policy guideline creation, and workflow tooling improvements were key elements of this position. • Designed and launched 30+ content review workflows for data annotation tasks • Managed global content moderation vendors and ensured SLA compliance • Migrated translation tools to scale multilingual expansion and localization accuracy • Oversaw remote contractor program for quality control and moderation consistency