Yubo · Remote — Point of Contact (POC) & Trust & Safety Specialist
Served as a Point of Contact and Trust & Safety Specialist for multilingual content moderation and policy enforcement. Conducted analysis and documentation of abuse patterns including CSAM, harassment, and radicalisation, assigning outcomes and escalation paths per safety policy. Produced incident reports and evidence packages for high-risk cases and law-enforcement escalation.• Reviewed and classified user-generated content against international safety policies (FR/PT/EN).• Performed incident investigation and risk assessment for complex abuse cases.• Monitored moderation queues, SLAs, and throughput metrics to manage labeling workflows.• Trained and mentored new specialists on moderation standards and investigation frameworks.