Vip

Key Skills

Software

Don't disclose

Top Subject Matter

IT support documentation and user training materials

Technical support documentation and user guidance

Legal Services & Contract Review

Top Data Types

Text

Document

Top Task Types

Data Collection

Entity (NER) Classification

Freelancer Overview

Freelance IT Support (helpdesk-style technical support). Brings 12+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Don't disclose. Education includes Associate Degree, University of the People (2023) and Nigeria Certificate in Education, College of Education, Ekiadolor (2016). AI-training focus includes data types such as Text and labeling workflows including Data Collection and Named Entity Recognition.

Labeling Experience

Freelance IT Support (helpdesk-style technical support)

Don't discloseTextData Collection

Provided end-user technical support focused on diagnosing issues and documenting troubleshooting steps for repeatable solutions. Maintained incident logs and knowledge resources to support future problem resolution and user training. Assisted with software deployment and system configuration tasks that generate structured training/support materials. • Diagnosed hardware/software/network issues for end users • Installed and configured operating systems, drivers, and peripherals • Maintained technical documentation, incident logs, and knowledge bases • Trained users on Windows systems, Microsoft Office, and IT best practices

2016 - Present

IT Consultant / Sales and Service Technician (Electronics & Mechanical Systems) - Boonjan Global Resources

Entity (NER) Classification

Served in a management role covering electronics and mechanical systems while supporting business operations. Managed shipping container operations, handled inventory-related records, and coordinated technical staff and sales specialists. Acted as a sales representative to promote newly imported goods, secure orders, and coordinate prompt delivery across regions. • Managed shipping container operations excluding clearance and pricing negotiations. • Maintained accurate sales and inventory records for warehouse control. • Supervised and coordinated technical staff and sales specialists. • Secured orders, issued receipts, and supported product supply logistics.

2021 - 2026

IT Support Specialist (Intern)

Don't discloseTextData Collection

Delivered desktop and helpdesk support by diagnosing end-user hardware, software, network, and internet-related issues. Performed system configuration and software deployment while maintaining incident logs and support documentation. Advised users on Windows and Microsoft Office to improve effective technology usage. • Diagnosed and resolved end-user technical issues • Installed and configured Windows versions, applications, and peripherals • Maintained incident logs and knowledge resources • Trained users on Windows and Microsoft Office applications

2015 - 2016

Education

Work History