Victoria B.

Key Skills

Software

No software listed

Top Subject Matter

Debt and energy advice

crisis support

housing and FCA-compliant case guidance

Top Data Types

Text

Document

Top Task Types

Data Collection

Freelancer Overview

Specialist Adviser (Debt and Energy). Brings 7+ years of professional experience across legal operations, contract review, compliance, and structured analysis. Core strengths include Tableau. Education includes Bachelor of Laws, University of Bedfordshire (2022) and BTEC Level Three Award, N/A (2017). AI-training focus includes data types such as Text and labeling workflows including Evaluation, Rating, and Data Collection.

Labeling Experience

Advice Services Manager (Citizens Advice Barnet)

TextData Collection

Managed frontline advice service delivery with an emphasis on triage, appointments, volunteer-led services, and supervision, requiring structured categorization of client cases. Led quality assurance activities including internal audits, case reviews, and tracking improvements via RAYG scoring, using real-time data analysis for service improvement. Oversaw staff training on compliance and advice topics while maintaining KPI tracking and reporting to stakeholders. • Case triage and monitoring for frontline advice services • Internal audits, case reviews, and RAYG quality scoring improvement • Real-time data analysis for better outcomes and KPI reporting • Training & development for staff (e.g., debt, hate crime, scope)

2024 - Present

Community Development Lead

TextData Collection

Supported research and community policy work using data-driven approaches to inform community support and stakeholder reports. Contributed to inclusive policy development (EDI/neurodiversity) and engaged stakeholders to improve access to services. Delivered or supported Tableau training focused on improving data accuracy. • Data-driven policy change inputs and community support • Stakeholder reports and insights preparation • EDI champion work for inclusive/neurodiverse policy • Tableau training for data accuracy

2023 - 2024

Specialist Adviser (Debt and Energy)

Text

Provided debt and energy advice and supported crisis interventions, which involved classifying and triaging client needs and cases for appropriate handling. Coordinated legal guidance and case support workflows that required consistent interpretation of client issue types and severity. Used FCA-compliant approaches to ensure decisions aligned with regulatory and ombudsman requirements. • Energy advice triage (Warm Home Discount, billing disputes) • Crisis support routing (food banks, housing, white goods) • Debt prevention and financial stability guidance • Debt advice and legal/ombudsman liaison support

2021 - 2023

Education

Work History