Manager – Operations, Voxtab (Freelance/Transcription Quality)
Managed Voxtab operations with a focus on transcription quality management, including audits, feedback tracking, and corrective actions. Built and enforced operational policies for freelancer/vendor grading and service commitments to sustain consistent transcription output. Supported machine learning initiatives related to transcription through software testing and live-phase management with IT/Dev teams. • Reviewed management reports and executed corrective actions to improve quality • Conducted training plans and performance appraisals for transcription teams • Managed QMS activities including audits and feedback tracking • Participated in machine learning – transcription efforts via tooling and live testing